Joining Electric Kiwi

To check if we’re able to supply your place, just enter your address here

Just drop the team a line and we’ll let you know what we can to do to get everything sorted.

Electric Kiwi requires all customers to be a minimum of 18 years of age.

Electric Kiwi has a smart way to help you save even more money. We call it the Hour of Power. Its pretty simple, you choose 60 minutes of off peak power that suits your lifestyle and all electricity used during that hour is free each day! So go on, crank the washing machine, dryer and dishwasher all at once - it’s on the house.

It takes a few minutes to join online. You'll need to provide us with a few basic details about the house to connect, some personal details and your preferred payment option. It's quick, easy and the power will stay on at all times. It takes anywhere from 1 to 10 business days to change away from an old power company. We’ll let you know by email when the change is complete.

Guaranteed Savings

T&Cs apply

By joining Electric Kiwi we'll track your savings and guarantee you'll save in your first year. How? Share a recent bill from your old power company (for the same property) so we can track your savings. If you don't get around to it, or you are just moving in, we'll use recent prices from the biggest power company in your area. In the unlikely event you haven't saved at the end of the year, we'll give you a credit to make sure you do.

Your savings are calculated every day based on a comparison between your Electric Kiwi bill and what you would have paid with your old power company or the biggest power company in your area.

Simply email a recent bill from your old power company - for the same property - within the first 30 days of becoming an Electric Kiwi customer to info@electrickiwi.co.nz

If you don’t get around to it, or you are just moving in, we’ll still guarantee your savings by using the equivalent plan from the biggest power company in your area.

Hour of Power

Electric Kiwi has a smart way to help you save even more money. We call it the Hour of Power. Its pretty simple, you choose 60 minutes of off peak power that suits your lifestyle. All electricity used during that hour each day is free! So go ahead, put on the washing machine, dryer and dishwasher all at once - it’s on the house.

Yes. The Hour of Power is 100% free. Here's an explanation why.

The price of electricity changes every 30 minutes. It's most expensive in a 'peak' time during the day - in the morning when people are getting ready for work; and in the evening when people arrive home from work.

Why does a peak cost us all more you ask?

During 'peak overload' times, such as during a cold snap in winter the 'peak load' gets too much for the day-to-day national infrastructure. Everyone wants to use power at the same time as it might be really cold, but not enough electricity can be generated to support us all. So a standby electricity generation plant has to start to prevent the national grid shutting down. It costs lots of money to start and keep these standby generation plants maintained - only to be started a handful of times a year.

Let's not start the standby plants!

By using the Hour of Power you help reduce the 'peak' demand on the national infrastructure. By all banding together, we can stop using standby electricity generation plants.

So there is no catch - go ahead and put that load on us!

Electric Kiwi’s free Hour of Power aims to help our customers save even more on their electricity bills by changing when you use electricity.

In New Zealand, electricity generation plants (such as wind turbines and hydroelectric dams) monitor in real-time how much electricity is required across the nation, and generate that amount of electricity to send to homes and businesses. However, sometimes these turbines and dams cannot generate enough electricity to meet demand during ‘peak’ electricity use hours (such as 7:00 AM - 9:00 AM and 5:00 PM - 9:00 PM), especially during a cold snap. This means expensive gas-powered plants may need to start up and run for an hour or two during the peak, which increases the price of electricity during those times.

By having the Hour of Power you help reduce the 'peak' demand on the national infrastructure. By all banding together, we can stop using standby electricity generation plants. So there is no catch - go ahead and put that load on us!

You will receive a free Hour of Power every day for as long as you are an Electric Kiwi customer.

The more power use you shift into your Hour of Power, the more money you'll save! See below for easy examples of what to do to reduce your power costs:

Savings examples
4%

Do nothing different

8%

Put the washing machine or dishwasher on during your free Hour of Power a few times a week

10%

Run your washing machine and dishwasher during your free Hour of Power five times a week.

15%

Run your washing machine and dishwasher during your free Hour of Power five times a week, and take a shower during that hour.

Of course you can also save by shifting other power use into your free hour - cooking a roast, putting on your electric blanket, charging up your devices or whipping up a smoothie. Any power you use during that hour is completely free.

Electric Kiwi Services

At Electric Kiwi we want to do right by our customers. If you have an issue we’ll always do our very best to sort it out as quickly as we can, so please get in touch if you have a problem.

With our live chat service, we can answer within a few seconds to get things sorted between 8am and 10pm on Weekdays. You can also drop us a line through email and request a call back when you need to. After all who wants to wait in a call centre queue?

For general and billing enquiries we take pride in offering a fast and easy-to-use online support service. Use live chat, the callback option or send us a message. On live chat the team should respond within a few seconds when they’re open, otherwise we aim to reply to all queries within one business day.

If there is anything you can’t find the answer to in our FAQ’s, just contact us.

The fastest way to get in touch with us is through live chat. You can chat in the app, or on the Electric Kiwi website. If we’re online you should receive a response within a few seconds. You can still send a message if we're offline, we'll aim to get back to you in 1 business day.

If you have forgotten your password, click the 'Forgot password?' link under the login box on the website login page or on the App and enter the email address linked to your account. Instructions to reset your password will then automatically be sent to that email address.

If it's your first time logging in, you can find your temporary password in the first welcome email we sent you.

If you are still having trouble logging in, please contact us with your name, the property address connected to Electric Kiwi or to get it resolved ASAP jump on live chat. The team will ask a couple of security questions and get you logged in within a couple of minutes.

You can still join to Electric Kiwi if you have gas. Electric Kiwi do not supply household gas mains, or bottles to your property. Depending who you're with your gas can remain with your current supplier.

If your current provider does not support a 'Gas only service', you'll need to find another gas provider while changing to Electric Kiwi. There are a couple of great independent websites like www.powerswitch.org.nz and www.whatsmynumber.org.nz where you will be able to find the best deal available for you on gas.

If you’re signed up and not getting our emails, give the below steps a try:

  • Check your email Junk folder for emails from Electric Kiwi.
  • Mark the Electric Kiwi email as "Not Junk".

If you still don't receive our emails or need a hand, go to our contact us page and drop us a line and we’ll get you sorted

With our handy app, you can update your Hour of Power, analyse your usage, view your previous bills, contact us directly and much more.

It’s super easy to download on the App Store or on Google Play here and uses the same log in details as your online account.

If you’re on Android, you’ll need to be running at least Version 6.0 – Marshmallow or greater. For Apple, it requires iOS 9.3 or later.

We’re adding to the app and making improvements all the time so make sure to drop us a line to let us know what you think!

Billing

Electric Kiwi offer two easy payment methods for most of our plans:

Direct Debit

During the secure sign up process you can provide us with your nominated bank account details and we'll debit the amount of money owing from this account each fortnight, month or week depending on what you choose. As everything is done online no paper forms are required to setup the Direct Debit. We will email your bill three business days before the payment is due, and the amount will be based on your actual electricity usage. There are no additional charges to use Direct Debit; however your bank may charge you to setup a direct debit authorisation - check with your bank just to make sure.

Credit / Debit Card

During the secure sign up process you can provide us with a Credit/Debit Card number and we'll debit the amount of money owing from this card each fortnight or week, if you select weekly billing. As with the bank account option, everything is done online no paper forms are needed. We’ll email your bill three business days before the payment is due, and the amount will be based on your actual electricity usage. There's a 1.5% surcharge on each bill to use a Credit/Debit Card.

Electric Kiwi also have other great features to help you budget:

Choose when you pay

Electric Kiwi allow you to select when the money leaves your account, on a weekly, fortnightly or monthly basis. You choose the billing frequency that best suits your lifestyle. We'll schedule to take your payment on the frequency and cycle you choose. For example, if you get paid fortnightly on Wednesday, you can choose your payments to be taken every fortnight on Thursdays when the money has cleared your account.

Stay Ahead

Turn Stay Ahead on and your account will top-up automatically when your balance reaches $0.00. You set the top-up amount at $50 or greater and we do the rest. Stay Ahead has the added benefit of zero fees (that’s right - no surcharges!) across both direct debit and credit card payments.

Instant payments and bill alerts. You can also make instant payments to keep your account in credit, or set a bill alert and we'll notify you when your unbilled charges go over the amount you've set.

We’ll email your first fortnightly bill two weeks after the date your switch to Electric Kiwi completed. If you would prefer to receive your bill each week or each month you can update your Billing Cycle at any time by simply logging into your online account or app and selecting the “Update when you pay” button

To keep our electricity prices low, bills can only be received via email to the email address specified for your account.

Your bill will more than likely be higher because you have used more electricity. You are charged based on the amount of electricity used per month/fortnight/week depending on your billing cycle. In general, you will use more electricity in the winter months than summer, so the the bill will be higher during these times. If you would like to understand your electricity usage more, Login to your Electric Kiwi account at any time to see your daily usage. If you’re still unsure, just contact us

Take a quick look at our contact us page for an overview of how to get in touch.

No worries! Just Login to your Electric Kiwi account on the website or with our app to find your payments history. You can download any of your previous bills at any time. Otherwise just contact us and we'll help you out.

Electric Kiwi does not currently offer a smooth pay option, instead our customers have the choice to pay for their electricity on a weekly, fortnightly or monthly basis.

Customers also have the flexibility to set the day that they pay, please check our payment options for more information.

We know you like to manage your expenses, so here's some great ways to help keep your account under control and on budget:

Make instant payments to add credit to your account

You can add credit to your account any time you like. When your account is in credit, any positive balance will go towards paying your next bill. Use your Bank Account or Credit/Debit card to make an instant payment. Instant payments incur a 1.5% surcharge to use a Credit/Debit Card or 1.00% surcharge for Bank Account instant payments.

Bill Alert notifications

We'll track your bill every day and should it exceed the threshold you set before it's due we'll let you know so you can keep an eye on your usage.

You can also choose when you pay by selecting when the money leaves your account, on a weekly, fortnightly or monthly basis. For example, if you get paid fortnightly on Wednesday, you can choose your payments to be taken every fortnight on Thursdays when the money has cleared your account. Read more about our payment options here .

At Electric Kiwi, we have two ways for you to keep your balance positive. We have the Stay Ahead 200 plan, on this plan your account will top-up $200 automatically when your balance reaches $0. For more info see plans.

We also have the Stay Ahead payment option available on our other plans. On our Kiwi and Loyal Kiwi plans you can activate Stay Ahead and set the top-up amount. You can also turn off the Stay Ahead option whenever it suits you.

If you choose to turn Stay Ahead on, your account will top-up automatically when your balance reaches $0.00. You set the top-up amount at $50 or greater and we do the rest.

Stay Ahead has the added benefit of zero fees (that’s right - no surcharges!) across both direct debit and credit card payments.

Read more about our payment options including Instant Payments and our flexible weekly, fortnightly or monthly options.

Smart meter

Think of a smart meter as a virtual meter reader. It records the actual amount of electricity you use every half hour, and the data is sent to us once per day using similar technology to text messaging.

This data transmission occurs for a very short period of time (around 1 second) during the middle of the night and occurs at a very low wattage. This is much lower than the average households use of cellphone or wifi networks.

Electric Kiwi collects your daily electricity usage information straight from your smart meter, so most of the time we’ll never need to estimate your electricity usage. This means your bill will always be accurate and you’ll never pay for more than what you actually used.

On a rare occasion, there may be a communication failure between the smart meter at your property and the centralised location where we retrieve your usage data. In the unlikely event we can't retrieve the data by the time you are due to be invoiced, we will do our best in the background to get this resolved – and often will contact you directly to advise

If for any reason after multiple solutions have been attempted, we calculate an estimate using a method approved by the New Zealand Electricity Authority.

If you wish to find out more about estimates, please contact us

We don’t need access to your property to read your smart meter. Your actual usage will be sent to us each day electronically. This is through same technology as your phone uses to send a text message.

Electric Kiwi aims to offer its customers the lowest priced electricity possible. The extra information provided by smart meters allows Electric Kiwi customers to choose 60 minutes of off-peak electricity to suit their lifestyle; they receive that one Hour of Power free each and every day.

You'd need to have a smart meter installed to be with us, as it's needed to be able to get your half hourly usage electronically, and for you to be able to select the free hour of power each day.

There's currently a national roll out of smart meters underway, around 80% kiwi homes now have smart meters installed. Unfortunately we can't upgrade meters as these are owned separately by metering companies. It's up to these companies when an upgrade will take place but hopefully shouldn't be too far away!

It might pay to check in with your current power company and they should be able to give you an idea when you can expect your current meter to be replaced.

Once you do have one installed, be sure to get in touch to see what great rates we can offer.

The quickest way to find out whether you have a smart meter is to enter your address here. If you don't have a smart meter you'll see a message explaining you're unable to join Electric Kiwi until one is installed.

Moving house

If you are moving in to a new place, Electric Kiwi can make sure that electricity is connected at your new house when you arrive. While joining Electric Kiwi just let us know your move in date, and we’ll take care of the rest.

For current customers, just log into your app or online account and use the moving house option, that way we can get everything sorted in the background – and you can focus on the important things like moving house!

Electricity Outages

If your power is out, best first port or call is your local lines company, who’s contact details can be found here

Otherwise you can quickly find the relevant contact details for your address in the Electric Kiwi app under More > Support > Outages.

If for any reason the lines company aren’t able to help and think the issue may be to do with your property rather than the lines, call our faults team on 0800 THE KIWI (843 5494) - select option zero

Rates and Pricing

Electric Kiwi is independently owned and we’re NZ’s fastest growing power company (in fact we recently took out the top prize at the most recent Deloitte Fast 50). We also recently won the 2018 Consumer People's choice award.

We saw a gap for a power company that could use technology to make electricity simpler to guarantee savings.

We’re all about doing business the Kiwi way. We don't have flash offices like the big guys, we do everything online (no paper bills, no big call centre) and we have a relatively small team and so our overheads are lower. Our aim is to pass those cost savings onto our customers!

The best way to find out power prices for your property is to enter your address here.

Electric Kiwi want to make it easy for you, no complicated discounts or hidden costs. All pricing is upfront and it'll show you both the inclusive and exclusive GST rates for easy comparison.

Electric Kiwi provides the lowest cost electricity possible to our customers. Delivering electricity to a property incurs network, metering and regulatory charges plus the cost of the electricity itself. As an electricity retailer, Electric Kiwi pay all these costs on behalf of our customers.

The largest proportion of these costs are network charges. These are Government regulated and change each year on the 1st of April.

If Electric Kiwi adjust rates, we'll give existing customers plenty of notice and be clear about the reason for the change. Don't worry, sometimes a rate change may mean your rates go down. Electric Kiwi will pass any savings directly to you.

To ensure we have your payment details correct, as soon as your switched to Electric Kiwi we’ll deduct $4.99 from your account the next business day. But don’t worry! We then credit your first bill the $4.99.

Credit/debit card companies charge us a fee for each transaction. To keep our electricity prices low, credit/debit card payment incurs a 1.5% surcharge on top of your bill. We recommend Direct Debit or Stay Ahead as there is no additional surcharge.

Yes, there might be. You can see a lit of our service fees here.

Yes, if you are the account holder when the dividend or discount is calculated, you will continue to receive the annual payment or cheque for the following:

Note: if you are on either of the Aurora, Eastland Network, Horizon, Nelson Electricity, Orion, PowerCo, or United Wellington Electricity networks they will not provide any dividends or discounts to Electric Kiwi customers.

No. When you sign up to Electric Kiwi, we search the Electricity Authority's nationwide database to determine what set up you have. You'll automatically be allocated the rates we have for your property.

Controlled supply means that there is a separate electricity supply to your hot water cylinder which your lines company can switch off for short periods during the day. The lines company passes on a reduction in your bill when you allow appliances to be switched off, regardless of whether the supply is ever turned off or not.

We offer one great rate. We think this reduces complicated calculations!

We think "Prompt Payment Discount" is just a sneaky way of saying Late Payment Fee. In our view, these ‘discounts’ are a trick used to confuse customers to make it sound like you’re getting a deal when all you are doing is paying your bill when it’s due.

When we compare our rates, we assume that you always paid on time and always got your discount. Rather than increasing our rates and then adding a discount to make the rate sound better, we build the discount into our rate and keep things simple by offering you low prices up front.

This means the price you see is the price you pay. As well as that, with our free hour of power our customers save on average a further 9.9% on their bills, with some saving more than 30%.

We have a range of plans to suit - see our plans here.

We bring Kiwis guaranteed savings in their first year and low electricity prices every day. Electric Kiwi don't have flash offices like the big guys and we have a small team so our overheads are comparatively lower meaning we can pass those cost savings onto our customers.

The best way to calculate your savings is to enter a recent bill here. Otherwise fire us through a bill with your current provider to info@electrickiwi.co.nz and the team will do a comparison for you.

The Low User plan is generally the best option if you use less than 8000kWh per year, if you use more than 8,000 kWh per year (it's 9,000 kWh in the lower South Island) then a Standard User plan will work out cheaper in the long run. But the choice is yours.

About the 'Loyal Kiwi' plan

On our Loyal Kiwi plans we offer you a better price today in exchange for your loyalty. To get these rates we ask you to stick with us for at least a year. The Loyal Kiwi plans are NOT a contract, there are no penalties if you leave, there are no catches, there are no legal tricks! We just take you on your word and trust you to keep it. We think this is an innovative and truly Kiwi way to do business. So, if you are loyal, talk to us about joining a Loyal Kiwi plan.

Why do I have to commit to a year, I thought that you had no contracts?

We don't have contracts, and our Loyal Kiwi plan is not a contract either. If you are willing to give us your word that you will stick around for one year, then we will take you on your word. We think that Kiwis are the kind of people that we can trust to keep their promises.

Penalties? What happens if I break my promise and leave before 12 months is up?

We get that life changes. If you have to leave then we understand, and there is no penalty. We’d like an honest reason why you’re going though. We think that to most Kiwis their word is worth more than a contract anyway.

Why are you doing this?

We don’t like contracts, but we do like loyal customers, so if you stick with us we can afford to give you a better rate. NZ was built on people giving their word, and their word being enough. We think this is a cool, Kiwi way, to do business.

But I can’t commit – I might need to leave after 6 months

That’s fine, we understand that some people don’t want commitments. That’s is why we have another plan that does not ask for that commitment from you. See our range of plans.

Many customers in the Mainpower network region, which covers North Canterbury from Kaiapoi to Kaikoura (including Rangiora and Hanmer Springs), receive a rebate for all usage. This rebate is automatically applied to your account via your usage charges. This means that customers in both the Mainpower network area and in the old Kaiapoi Electricity network area effectively pay the same overall rates for their usage.

Electricity Supply

If your power is out, best first port or call is your local lines company, who’s contact details can be found here

Otherwise you can quickly find the relevant contact details for your address in the Electric Kiwi app under More > Support > Outages.

If for any reason the lines company aren’t able to help and think the issue may be to do with your property rather than the lines, call our faults team on 0800 THE KIWI (843 5494) - select option zero

Electric Kiwi's electricity is delivered to your home on the same electricity grid the big guys use and is generated by the same power stations. The reliability of your electricity supply doesn’t change whether you are with Electric Kiwi or another retailer

You can definitely be with us if you have your own solar generation at home. You’ll only pay for the additional electricity you use in your home outside of what you have generated. At this stage Electric Kiwi does not offer electricty buy back.

We are able to sign up customers with Solar but currently any excess electricity generated will at this stage go back into the grid with no compensation. In saying that we are working on a competitive Solar buy back rate for the near future. Often customers will find we’re still saving them money when compared to companies that do offer solar buy back.

Sometimes due to either a planned our unplanned electricity outage, you may lose power at your property. Often these interruptions can be momentary, but they can be for a longer period of time, depending on what caused the outage. The lines companies work to fix these outages as soon as possible.

If your power is out, best first port or call is your local lines company, who’s contact details can be found here

If for any reason the lines company aren’t able to help and think the issue may be to do with your property rather than the lines, call our faults team on 0800 THE KIWI (843 5494) - select option zero

When an outage happens, it can cause fluctuations in your electricity supply that may interfere with sensitive electronic equipment. Surge protectors and an uninterrupted power supply (UPS) device can help protect your electronic equipment. As well as this, houses can be fitted with residual current devices and isolating transformers to minimise damage. During an outage, turn off your electronics to minimise the risk of damage once the power turns on. Insurance to cover you for loss or damage due to electricity supply interruptions or fluctuations is also a good idea, just in case.

At this stage, Electric Kiwi can’t install new smart meters or create a new connection through your local lines company. That means if you have recently built a home, or are conducting renovations that require a 'new electricity connection' you’ll need to sign up with another power company first.

If you already have a smart meter installed and operating with another power company today, then you're good to go right now.

If in doubt, just drop us a line