Frequently asked questions

Got a question? We have the answers.

Billing

  • What payment options are available with Electric Kiwi?

    Electric Kiwi offer two easy payment methods:

    Direct Debit. During the secure sign up process you can provide us with your nominated bank account details and we'll debit the amount of money owing from this account each fortnight or week if you select weekly billing.  As everything is done online no paper forms are required to setup the Direct Debit. We will email your bill three business days before the payment is due, and the amount will be based on your actual electricity usage.

    There are no additional charges to use Direct Debit; however your bank may charge you to setup a direct debit authorisation - check with your bank for more details.


    Credit/Debit Card. During the secure sign up process you can provide us with a Credit/Debit Card number and we'll debit the amount of money owing from this card each fortnight or week, if you select weekly billing.  As everything is done online no paper forms are required. We will email your bill three business days before the payment is due, and the amount will be based on your actual electricity usage. There's a 1.5% surcharge on each bill to use a Credit/Debit Card.


    Electric Kiwi also have other great features to help you budget:

    Choose when you pay. Electric Kiwi allow you to select when the money leaves your account, on a weekly, fortnightly or monthly basis. You choose the billing frequency that best suits your lifestyle. We'll schedule to take your payment on the frequency and cycle you choose. For example, if you get paid fortnightly on Wednesday, you can choose your payments to be taken every fortnight on Thursdays when the money has cleared your account.

    Instant payments and bill alerts. You can also make instant payments to keep your account in credit, or set a bill alert and we'll notify you when your unbilled charges exceed the threshold you've set.

  • How often will Electric Kiwi send a bill, and where will it be sent to?

    We’ll email your first fortnightly bill two weeks after the date your switch to Electric Kiwi completed. If you would prefer to receive your bill each week or each month you can update your Billing Cycle at any time by simply logging into your online account and clicking on the “Update when you pay” button located in the "When you pay" box. 

    To keep our electricity prices low, bills can only be received via email to the email address specified for your account.

  • Why is my bill higher than last month?

    Your bill is higher because you have used more electricity. You are charged based on the amount of electricity used per month.

    You will use more electricity in the winter months than summer, therefore the bill will be higher during these times. If you would like to understand your electricity usage more, Login to your Electric Kiwi account at any time to see your daily usage.

  • I have a billing query, how should I contact Electric Kiwi?

    Take a quick look at our contact us page for an overview of how to get in touch. If you are a customer, Login to your Electric Kiwi account and message us via Live Chat, or send us a Support Request from your account.

    If you are not an Electric Kiwi customer then queries should be directed to info@electrickiwi.co.nz.

  • I need a copy of my last bill but can’t find it in my email, what should I do?

    No worries. Just Login to your Electric Kiwi account to find your payments history.

    You can download any of your previous bills at any time. Otherwise get in touch and we'll help you out.

  • Does Electric Kiwi offer smooth pay?

    Electric Kiwi does not currently offer a smooth pay option, instead our customers have the choice to pay for their electricity on a weekly, fortnightly or monthly basis.

    Customers also have the flexibility to set the day that they pay, please check out at https://www.electrickiwi.co.nz/faq/how-to-pay for more information on payment options.

  • How can I make instant payments to keep my account in credit?

    We know you like to manage your expenses, so here's some great ways to help keep your account under control and on budget:

    Make instant payments to add credit to your account:
    You can add credit to your account any time you like. When your account is in credit, any positive balance will go towards paying your next bill.

    Use your Bank Account or Credit/Debit card to make an instant payment. Instant payments incur a 1.5% surcharge to use a Credit/Debit Card or 1.00% surcharge for Bank Account instant payments.

    Bill Alert notifications:
    We'll track your bill every day and should it exceed the threshold you set before it's due we'll let you know so you can keep an eye on your usage.

    You can also choose when you pay by selecting when the money leaves your account, on a weekly, fortnightly or monthly basis. For example, if you get paid fortnightly on Wednesday, you can choose your payments to be taken every fortnight on Thursdays when the money has cleared your account. Read more about our payment options here.