Frequently asked questions

Got a question? We have the answers.

Guaranteed Savings

  • What is guaranteed savings?

    By joining Electric Kiwi we'll track your savings and guarantee you'll save in your first year. How? Share a recent bill from your old power company so we can track your savings - if you don't get around to it or don't have one, we'll use recent prices from the biggest power company in your area.

    If in the unlikely event you haven't saved at the end of the year, we'll give you a credit to make sure you do.

  • How does guaranteed savings work?

    Electric Kiwi is so sure you'll save in your first year, we guarantee it. In the unlikely event that you don't, we'll give you a credit to make sure you do.

  • How are guaranteed savings calculated?

    Your savings are calculated every day based on a comparison between your Electric Kiwi bill and what you would have paid with your old power company or the biggest power company in your area.

  • How do I share a bill from my old power company?

    Simply email a recent bill from your old power company within the first 30 days of becoming an Electric Kiwi customer to info@electrickiwi.co.nz

    Don’t worry if you don’t get around to it, we’ll still guarantee your savings by simply using the equivalent plan from the biggest power company in your area.