Frequently asked questions

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Hour of Power

  • There must be a catch - is the Hour of Power actually Free?

    You are probably thinking what's the catch here, is the Hour of Power actually free?

    Yes. The Hour of Power is 100% free.

    Here's an explanation why.

    The price of electricity changes every 30 minutes. It's most expensive in a 'peak' time during the day - in the morning when people are getting ready for work; and in the evening when people arrive home from work.

    If you choose to use devices such as the dishwasher, washing machine, clothes dryer or any other device; and you activate it during a 'peak' time  - then it costs more to buy that power than if you used the device in an off peak time. So we want you to use electricity in the Hour of Power outside of a 'peak' time. As electricity used in a peak time costs us all, and the country more money!

    Why does a peak cost us all more you ask?
    During 'peak overload' times, such as during a cold snap in winter the 'peak load' gets too much for the day-to-day national infrastructure. Everyone wants to use power at the same time as it might be really cold, but not enough electricity can be generated to support us all. So a standby electricity generation plant has to start to prevent the national grid shutting down. It costs lots of money to start and keep these standby generation plants maintained - only to be started a handful of times a year.

    Let's not start the standby plants!
    By using the Hour of Power you help reduce the 'peak' demand on the national infrastructure. By all banding together, we can stop using standby electricity generation plants.

    So there is no catch - go ahead and put that load on us!

  • Why does Electric Kiwi offer the Hour of Power?

    Electric Kiwi’s free Hour of Power aims to help our customers save even more on their electricity bills by changing when you use electricity.

    In New Zealand, electricity generation plants (such as wind turbines and hydroelectric dams) monitor in real-time how much electricity is required across the nation, and generate that amount of electricity to send to homes and businesses.

    However, sometimes these turbines and dams cannot generate enough electricity to meet demand during ‘peak’ electricity use hours (such as 7:00 AM - 9:00 AM and 5:00 PM - 9:00 PM), especially during a cold snap. This means expensive gas-powered plants may need to start up and run for an hour or two during the peak, which increases the price of electricity during those times.

  • What is the Hour of Power?

    Electric Kiwi has a smart way to help you save even more money. We call it the Hour of Power.

    Its pretty simple really, you choose 60 minutes of off peak power that suits your lifestyle. All electricity used during that hour is free each day! So go ahead, put on the washing machine, dryer and dishwasher all at once - it’s on the house.

    When joining Electric Kiwi you are able to choose the off-peak hour that's best for you. Off peak power is anytime between 9:00 AM to 5:00 PM and 9:00 PM to 7:00 AM every day.

    You can change your Hour of Power at any time. Your free time-slot will remain the same until you decide to choose a new one. Any change before midnight will be active for that day.

    How do I save the most using my Hour of Power?

    You can change your Hour of Power every day. Anytime during the day, simply choose the time period where you'll use the most power to watch your savings grow. Here's a few pointers:

    Run your washing machine and get your washing done for free
    Get a power-plug timer to simply set and forget to save every day
    Be smart and charge your devices for free
    It's easy to turn on the dishwasher in your Hour of Power
    Cook the Sunday roast for free

  • How can I view my Hour of Power savings?

    We use your Smart Meter readings to determine your electricity usage. Any electricity used in your chosen Hour of Power will be deducted from your bill.

     Simply login to your Electric Kiwi account at any time to track your savings. Your bill will also show you how much electricity you used during your daily Hour of Power for that billing period.

  • How long will the Hour of Power last for?

    You will receive a free Hour of Power every day for as long as you are an Electric Kiwi customer.

  • What sort of savings can I get from my free Hour of Power?

    The more power use you shift into your Hour of Power, the more money you'll save! See below for easy examples of what to do to reduce your power costs:

    Savings examples:
    4% - Do nothing different

    8%- Put the washing machine or dishwasher on during your free Hour of Power a few times a week (this is the average amount Electric Kiwi customers save.)

    10% - Run your washing machine and dishwasher during your free Hour of Power five times a week.

    15% - Run your washing machine and dishwasher during your free Hour of Power five times a week, and take a shower during that hour.

    Of course you can also save by shifting other power use into your free hour - cooking a roast, putting on your electric blanket, charging up your devices or whipping up a smoothie. Any power you use during that hour is completely free.