Frequently asked questions

Got a question? We have the answers.

Joining Electric Kiwi

  • Where can Electric Kiwi supply electricity?

    To find out if Electric Kiwi can supply electricity to your home, simply enter your address here.

    You can always find the latest Electric Kiwi nationwide supply areas here.

  • What if I want to sign up more than one property with Electric Kiwi?

    Once you’re an Electric Kiwi customer, just to your Electric Kiwi account and send Electric Kiwi a support message or live chat with the additional property details. Our friendly staff will be able to assist you.

  • How old do I need to be to sign up?

    Electric Kiwi requires all customers to be a minimum of 18 years of age.

  • Do Electric Kiwi provide me one hour of free off peak power every day?

    Electric Kiwi has a smart way to help you save even more money. We call it the Hour of Power.

    Its pretty simple really, you choose 60 minutes of off peak power that suits your lifestyle. All electricity used during that hour is free each day! So go ahead, put on the washing machine, dryer and dishwasher all at once - it’s on the house. Click here to learn more

  • How do I join and how long does it take to change?

    It takes a few minutes to join online. You'll need to provide a few basic details about the house to connect, some personal details and your preferred payment option.

    It's quick, easy and the power will stay on at all times. It takes anywhere from 1 to 10 business days to change away from an old power company. We’ll let you know by email when the change is complete.

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