Frequently asked questions

Got a question? We have the answers.

Rates and Pricing

  • How can Electric Kiwi offer low everyday electricity prices?

    Electric Kiwi is in the business of saving customers money. We’re a new power company that’s smaller and smarter.

    We don't operate a call centre, we do everything online which cuts down our overheads and means we can pass great savings onto our customers.

  • How much does Electric Kiwi electricity cost?

    The best way to find out power prices for your property is to enter your address here.

  • Do Electric Kiwi rates include or exclude GST?

    Electric Kiwi want to make it easy for you, no complicated discounts or hidden costs. All pricing is upfront and it'll show you both the inclusive and exclusive GST rates for easy comparison.

    We've nothing to hide.

  • Will my electricity pricing change?

    Electric Kiwi provides the lowest cost electricity possible to our customers. Delivering electricity to a property incurs network, metering and regulatory charges plus the cost of the electricity itself.

    As an electricity retailer, Electric Kiwi pay all these costs on behalf of our customers.

    The largest proportion of these costs are network charges. These are Government regulated and change each year on the 1st of April.

    If Electric Kiwi adjust rates, we'll give existing customers plenty of notice and be clear about the reason for the change. Don't worry, sometimes a rate change may mean your rates go down. Electric Kiwi will pass any savings directly to you.

  • Why does Electric Kiwi charge $4.99 to my credit/debit card or bank account as soon as I switch?

    To ensure we have your payment details correct, as soon as your switched to Electric Kiwi we’ll deduct $4.99 from your account the next business day. But don’t worry! We then credit your first bill the $4.99.

  • Why does Electric Kiwi charge an additional fee to use credit/debit card, but not for direct debit?

    Unfortunately credit/debit card companies charge us a whopping fee for each transaction. To keep our electricity prices low, credit/debit card payment incurs a 1.5% surcharge on top of your bill.

    We recommend Direct Debit as there is no additional surcharge.

  • Are there additional costs if I request Electric Kiwi to do something special?

    There are additional costs if you request Electric Kiwi to do something special. The list below outlines these service costs (incl.

    GST).


    Smart meter reconnection   -   $25
    Smart meter reconnection (after hours weekdays 9pm-7am)   -   $55
    Smart meter reconnection (weekends/public holidays)   -   $55
    On site reconnection   -   $80
    On site reconnection (after hours weekdays 4pm-8am)   -   $130
    On site reconnection (weekends/public holidays)   -   $130
    Smart meter disconnection   -   $25
    On site disconnection   -   $80
    On site disconnection (after hours 4pm-8am)   -   $130
    Site visit   -   $105
    Meter accuracy test   -   $245
    Meter config change (remote)   -   $25
    Meter config change (manual)   -   $155
    Meter relocation   -   $155
    Meter replacement   -   $155
    Manual smart meter download   -   $140
    Permanent disconnection   -   $140
    Credit refund (per refund of a full or partial credit balance)   -   $15
    Broken payment arrangement fee   -   $30

  • Will I continue to receive my lines company dividend or discount if I switch to Electric Kiwi?

    Yes, if you are the account holder when the dividend or discount is calculated, you will continue to receive the annual payment or cheque for the following:
     
    Note: if you are on either of the Aurora, Eastland Network, Horizon, Nelson Electricity, Orion, PowerCo, or United Wellington Electricity networks they will not provide any dividends or discounts to Electric Kiwi customers.

  • I'm currently on a controlled plan - will this change when I sign up to Electric Kiwi?

    Controlled supply means that there is a separate electricity supply to your hot water cylinder which your lines company can switch off for short periods during the day. The lines company passes on a reduction in your bill when you allow appliances to be switched off, regardless of whether the supply is ever turned off or not.
     
    When you sign up to Electric Kiwi, we search the Electricity Authority's nationwide database to determine what set up you have.

    You'll automatically be allocated the rates we have for this set up, which will mean your rates will be lower if you have controlled supply.

  • Why doesn't Electric Kiwi have separate day and night rates?

    Day / Night rates are not optimised as often and can't offer great bonuses such as a free 'Hour of Power' each day. All electricity used during that hour is free. This means you choose an Hour of Power to best suit your lifestyle, without having to do any complicated calculations!

  • Why doesn't Electric Kiwi separate out the Electricity Authority Levy in its rates?

    A levy is charged by the New Zealand Electricity Authority to cover the cost of regulating the electricity industry. The charge is very small for domestic customers, so Electric Kiwi incorporates all levies paid on behalf of our customers into our simple headline rates to simplify our pricing and your bills.

  • Does Electric Kiwi offer a prompt payment discount?

    Electric Kiwi keep things simple by offering you low prices up front. This means the price you see is the price you pay.

    We don't offer any discounts or one-off join-up deals that cloud what the real price you'll pay.

  • What plans do Electric Kiwi offer?

    Anytime – Electricity is supplied to all appliances and outlets in your home 24 hours a day. 

    Economy or Saver – Normally there is separate electricity supply to your hot water cylinder which your lines company can switch off for short periods during the day. The lines company passes on a reduction in your bill when you allow appliances to be switched off, regardless of whether the supply is ever turned off or not.

     

    When signing up with Electric Kiwi, you are automatically set up with a plan based on your set up with your previous electricity provider. If you want to discuss changing your set up, just contact us to find out how.

     

  • How do I know if Electric Kiwi electricity will be cheaper?

    We bring Kiwis guaranteed savings in their first year and low electricity prices every day. Electric Kiwi don't have flash offices like the big guys and we have a small team so our overheads are comparatively lower meaning we can pass those cost savings onto our customers.

    The best way to calculate your savings is to enter a recent bill in our bill compare tool.

  • Low or standard user - which one should I choose?

    The Low User plan is generally the best option if you use less than 8000kWh per year, if you use greater than 8,000 kWh per year (it's 9,000 kWh in the lower South Island) then a Standard User plan is more cost effective.  But the choice is yours.

    Electric Kiwi performs an annual review of all its customers power consumption to ensure you are on the best plan, and will let you know if changing between the two would be beneficial for you.

  • Loyal Kiwi plan – What is it? Is it a 12 month contract?

    About the 'Loyal Kiwi' plan
    On our Loyal Kiwi plans we offer you a better price today in exchange for your loyalty. To get these rates we ask you to stick with us for at least a year.

    The Loyal Kiwi plans are NOT a contract, there are no penalties if you leave, there are no catches, there are no legal tricks! We just take you on your word and trust you to keep it. We think this is an innovative and truly Kiwi way to do business. So, if you are loyal, talk to us about joining a Loyal Kiwi plan.

    Why do I have to commit to a year, I thought that you had no contracts?
    We don't have contracts, and our Loyal Kiwi plan is not a contract either. If you are willing to give us your word that you will stick around for one year, then we will take you on your word. We think that Kiwis are the kind of people that we can trust to keep their promises.

    Penalties? What happens if I break my promise and leave before 12 months is up?
    We get that life changes. If you have to leave then we understand, and there is no penalty. We’d like an honest reason why you’re going though. We think that to most Kiwis their word is worth more than a contract anyway.

    Why are you doing this?
    We don’t like contracts, but we do like loyal customers, so if you stick with us we can afford to give you a better rate. NZ was built on people giving their word, and their word being enough. We think this is a cool, Kiwi way, to do business.

    But I can’t commit – I might need to leave after 6 months
    That’s fine, we understand that some people don’t want commitments. That’s is why we have another plan that does not ask for that commitment from you. Our 'Kiwi' plan rates are very competitive too!

  • I live in the Mainpower region, do I still get my rebate?

    Many customers in the Mainpower network region, which covers North Canterbury from Kaiapoi to Kaikoura (including Rangiora and Hanmer Springs), receive a rebate for all usage. This rebate is automatically applied to your account via your usage charges.

    This means that customers in both the Mainpower network area and in the old Kaiapoi Electricity network area effectively pay the same overall rates for their usage.