Frequently asked questions

Got a question? We have the answers.

Billing

  • How often will Electric Kiwi send a bill, and where will it be sent to?

    We’ll email your first fortnightly bill two weeks after the date your switch to Electric Kiwi completed. If you would prefer to receive your bill each week or each month you can update your Billing Cycle at any time by simply logging into your online account and clicking on the “Update when you pay” button located in the "When you pay" box. 

    To keep our electricity prices low, bills can only be received via email to the email address specified for your account.