Frequently asked questions

Got a question? We have the answers.

Billing

  • Why is my bill higher than last month?

    Your bill is higher because you have used more electricity. You are charged based on the amount of electricity used per month. You will use more electricity in the winter months than summer, therefore the bill will be higher during these times. If you would like to understand your electricity usage more, Login to your Electric Kiwi account at any time to see your daily usage.