Frequently asked questions

Got a question? We have the answers.

Billing

  • How can I make instant payments to keep my account in credit?

    We know you like to manage your expenses, so here's some great ways to help keep your account under control and on budget:

    Make instant payments to add credit to your account:
    You can add credit to your account any time you like. When your account is in credit, any positive balance will go towards paying your next bill. Use your Bank Account or Credit/Debit card to make an instant payment. Instant payments incur a 1.5% surcharge to use a Credit/Debit Card or 1.00% surcharge for Bank Account instant payments.

    Bill Alert notifications:
    We'll track your bill every day and should it exceed the threshold you set before it's due we'll let you know so you can keep an eye on your usage.

    You can also choose when you pay by selecting when the money leaves your account, on a weekly, fortnightly or monthly basis. For example, if you get paid fortnightly on Wednesday, you can choose your payments to be taken every fortnight on Thursdays when the money has cleared your account. Read more about our payment options here.