Frequently asked questions

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Electric Kiwi Services

  • I'm not happy, who should I contact?

    At Electric Kiwi we want to do right by our customers. If you have an issue we’ll always do our very best to sort it out as quickly as possible, so please get in touch if you have a problem. Please to your customer account and send us a note. We'll be more than happy to help.

    However, as a consumer you still have the right to complain under the Consumer Guarantees Act 1993. In addition, Utilities Disputes provide an independent complaint mediation and resolution service that is free to you.