Frequently asked questions

Got a question? We have the answers.

Electricity Supply

  • Are there precautions I should take around the house to protect from electricity fluctuations?

    Sometimes due to either a planned our unplanned electricity outage, you may lose power at your property. Sometimes these interruptions can be momentary, or for a longer period of time, depending on what caused the outage. The lines companies work to fix these outages as soon as possible. See our contact us page for more details.

    These interruptions can cause fluctuations in your electricity supply that consequently may interfere with sensitive electronic equipment. Surge protectors and an uninterrupted power supply (UPS) device can help protect your electronic equipment. Additionally houses can be fitted with residual current devices and isolating transformers to minimise damage. During an outage, turn off your electronics to minimise the risk of damage once the power turns on. We recommend insurance to cover you for loss or damage due to electricity supply interruptions or fluctuations.