Frequently asked questions
The quickest way to find out whether you have a smart meter is to enter your address in the box on our homepage. If you have a smart meter, we'll let you know. If you don't have a smart meter you'll see a message explaining you're unable to join Electric Kiwi until one is installed.
Forgot your password? Click on ''Forgot your password'' to be emailed a secure link for password reset. Alternatively, send us an email at info@electrickiwi.co.nz and we can help you out.
You are one small step away from logging into your account. One of our awesome customer service team is double checking your details and will be in touch with you via email very shortly. In the meantime if you have any queries please feel free to drop us a line via email or Live Chat. Thanks!
We're sorry, that email address does not match any in our database. If you do not remember the email address you signed up with, please contact our awesome customer service team at info@electrickiwi.co.nz.
Sorry, something has gone wrong. Please refresh the page to try again or email us at: info@electrickiwi.co.nz
Your Electric Kiwi account does not have a property connected right now. If you'd like to connect a property to your account simply contact us and we'll get you sorted.
Whoops! We just tried to find your connection address in the National Electricity Registry but it looks like their system is not responding for some technical reason. You're best to try again shortly, or send us a note and we'll help get you sorted. Thanks!