Frequently asked questions

Got a question? We have the answers.

Smart Meters

  • I don’t have a smart meter but want to be an Electric Kiwi customer, what can I do?

    Currently around 75% of all meters in New Zealand are smart meters. The quickest way to find out whether you have a smart meter is to enter your address in the box on our homepage

    The electricity industry’s goal is to have all residential properties equipped with smart meters in the next few years.

    Upgrades are occurring continuously. But unfortunately until your meter is upgraded we won't be able to offer you the Electric Kiwi savings.

    Electric Kiwi is not able to upgrade meters as these are owned separately by metering companies. It is up to these companies when an upgrade will take place.

    Once your meter has been upgraded simply return to our website and we can switch you to Electric Kiwi.