Frequently asked questions

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Rates and Pricing

  • Are there additional costs if I request Electric Kiwi to do something special?

    There are additional costs if you request Electric Kiwi to do something special. The list below outlines these service costs (incl. GST).


    Smart meter reconnection   -   $25
    Smart meter reconnection (after hours weekdays 9pm-7am)   -   $55
    Smart meter reconnection (weekends/public holidays)   -   $55
    On site reconnection   -   $80
    On site reconnection (after hours weekdays 4pm-8am)   -   $130
    On site reconnection (weekends/public holidays)   -   $130
    Smart meter disconnection   -   $25
    On site disconnection   -   $80
    On site disconnection (after hours 4pm-8am)   -   $130
    Site visit   -   $105
    Meter accuracy test   -   $245
    Meter config change (remote)   -   $25
    Meter config change (manual)   -   $155
    Meter relocation   -   $155
    Meter replacement   -   $155
    Manual smart meter download   -   $140
    Permanent disconnection   -   $140
    Credit refund (per refund of a full or partial credit balance)   -   $15
    Broken payment arrangement fee   -   $30