We saved your details - continue joining
  • Join
  • Kiwi Mobile
  • Power
  • Broadband
  • About us
  • Support
  • Site map
Login
Legals
We saved your details - continue joining
Chat Chat Join

Direct Debit Authority Special Terms

These special terms (this Authority) apply to us (the Initiator) where you (the Customer) have authorised us to make direct debits from your account with any bank (the Bank)

1. The initiator

1.1
I agree that the Initiator must give me at least 2 days’ prior notice of each direct debit, including the first direct debit in a series.

1.2
Changes to the amounts or dates of a series of direct debits require 30 days’ prior notice to me.

1.3
All notices must be in writing, but can be delivered electronically, if I have agreed that with the Initiator.

2. The customer may

2.1
I can also agree with the Initiator to receive a same day notice for direct debits specifically requested by me.

2.2
I can also ask you to reverse a direct debit up to 120 days after the direct debit if:

  1. I didn’t receive proper notice of the amount and date of the direct debit, or
  2. I received notice but the amount or date of the direct debit is different from the amount or date on the notice.

3. The customer acknowledges that

3.1
If you dishonour a direct debit but the Initiator retries it within 5 business days of the original direct debit, I understand that the Initiator doesn’t need to notify me again about that direct debit.

Mobile
Calculate savings About Choice About Choice Lite Plans Coverage Roaming eSIM setup SIM setup Outages & Troubleshooting FAQs
Power
Calculate savings Pricing Plans Hour of Power Load shifting Business Outages FAQs
Broadband
Pricing Set up guides Orbi modem Outages & Troubleshooting FAQs
Green initiatives
Our energy future Green Meter EVs Solar Hot water automation Sustainability
About EK
Blog About us Our awards Our ads Media
Essentials
Contact us Your Account Mobile app Vulnerability disclosure Site map Legals Customer Care
Follow Electric Kiwi
Follow Kiwi Mobile