Kiwi Mobile Choice Plan Offer Summary
Below are the terms that apply to our Choice Plan. Check out our full mobile terms at electrickiwi.co.nz/legal/mobile.
By signing up to this plan you agree to these plan terms (including any updates).
All prices quoted in these terms are inclusive of GST.
Service Overview
Service Description
The Choice Plan is a standalone mobile service for personal customers.
Availability
Kiwi Mobile is available throughout New Zealand via the 2Degrees network. For an updated map of locations Kiwi Mobile service is available see electrickiwi.co.nz/mobile/coverage.
Service Charge
The standard daily price for each tier of max speed data (exluding any discounts) on The Kiwi Mobile Choice Plan is set out below:
- 5GB at $1.30 per day
- 10GB at $1.60 per day
- 20GB at $1.90 per day
- 40GB at $2.00 per day
- ∞GB at $2.10 per day
Prices are current as at August 2024 and are subject to change. To see current pricing and for further explanation of how the Choice Plan works, see electrickiwi.co.nz/mobile/how-it-works.
The Choice plan includes unlimited calls and texts to standard New Zealand and Australian numbers. This is subject to our Fair Use Policy and special plan terms which can be found at electrickiwi.co.nz/legal/mobile/fair-use-policy and electrickiwi.co.nz/legal/mobile/choice-special-terms.
Additional data charges
For any additional charges such as international calls, MMS, Premium SMS, in flight and cruise ship roaming see electrickiwi.co.nz/mobile/charges.
For general roaming info, see electrickiwi.co.nz/mobile/roaming.
Set Up Charges
Not Applicable.
Other charges
We will give you advanced notice if circumstances arise or are likely to arise that may result in any additional fees, and we will let you know the amount of the fee and the reason for it.
It will also be outlined if there is something you can do to avoid incurring the fee. If you ask for a product or service that involves an additional cost, we will tell you the amount (where that cost is known) or provide an estimate of that cost.
Service Overview
Network performance
Mobile network performance can be affected by many factors and the speeds and coverage that you experience could be different.
Actual coverage may vary based on device and other environmental factors like weather, location, and your movement between cell towers.
Kiwi Mobile leverages the 2Degrees network which has at least 3G coverage in 98.5% of the places Kiwis live & work.
For more information on network coverage, see electrickiwi.co.nz/mobile/coverage.
If the Mobile Services are unavailable for any reason, we will endeavour to work with the relevant Network Providers or service providers to restore them as soon as possible.
Other Info
Minimum Contract Period
The Kiwi Mobile Choice Plan has no minimum fixed term.
Early Termination Fee
Not applicable.
Notice period
Not applicable.
Other Requirements
Not applicable.
Traffic Management
We may use traffic prioritisation policies for our plans at any time to improve the overall performance amongst our customers.
For more information on this, see our general Mobile Terms and conditions.
Service Restrictions
Not applicable.
Fair Use Policy
Our Fair Use Policy has been developed by reference to average customer profiles and estimated customer usage of our services. From time to time, we and/or our network providers may monitor usage patterns.
For a full breakdown of these terms see our Mobile Fair Use Policy.
Effects on other services
Not applicable
Complaints
Information about our complaints process is set out at clause 23 of our Mobile General Terms and conditions.
If for any reason you are not happy with any aspect of the products or services we provide you, we'd love the opportunity to put things right. Please reach out to us using the details below:
Contact Info
All of this information, and more, is also available at electrickiwi.co.nz/support. The best way to contact us is via live chat
Electric Kiwi (Kiwi Mobile) is a member of the Telecommunication Dispute Resolution (TDR) Scheme.
Visit the TDR website at tdr.org.nz.
