Electric Kiwi - Roaming Terms and Conditions
- These terms and conditions
- $8 Daily Roaming
- $57 Roaming Add-On
- Calls and texts in $57 Roaming Add-On Destinations and No Data Destinations
- No Service Destinations
- General
- International call rates
1. These terms and conditions
1.1
These terms and conditions apply in addition to our General Mobile Terms and Conditions and any other specific terms and conditions applying to your Plan or Account with Electric Kiwi. These specific terms and conditions will prevail in the event of any inconsistency between these terms and conditions any other terms and conditions applying to your Plan or Account with Electric Kiwi.
1.2
Capitalised terms not defined in these Terms and Conditions have the meaning given to them in the relevant Terms and Conditions set out in clause 1 above.
1.3
The rates and terms set out below apply to you and you are deemed to have accepted them when you use your Mobile Phone to roam in destinations outside of New Zealand.
1.4
Worldwide destinations are divided into Roaming zones where you will be subject to different rates, terms and service availability, as follows:
- Zone 1
Product available: $8 Daily Roaming Destinations - Zone 2
$57 Roaming Add-On Destinations - Zone 3
No Data Destinations - Zone 4
No Service Destinations
When you use Daily Roaming in Zone 1 after 1GB of max speed data per day max speeds reduce to 128Kbps. Fair Use Policy applies. Note: Receiving calls costs $1.15 per minute in Fiji, Cook Islands, Western Samoa, Vanuatu, Tonga and Papa New Guinea. Exclusions apply: Premium rate numbers (eg 0900 numbers, short codes (numbers usually less than 6 digits), picture/MMS messages, satellite phones and Cruise ship and in-flight roaming are excluded and will incur additional charges at the applicable rates. Further information on what destinations are included in each Zone is available on our website.
All rates are in NZ dollars, include GST, and are subject to change – always check the website and app.
2. $8 Daily Roaming
2.1
If you’re using your Mobile Phone in selected overseas destinations as set out on our website as $8 Daily Roaming Destinations, you will carry on using your base Plan specific allocations of Minutes, Texts and/or Data as though you are in NZ, for $8 per day (“$8 Daily Roaming Rate”), collectively (“Daily Rate” and “Daily Rate Destinations”).
2.2
Only your Plan NZ Minutes, Texts and/or Data allocations are included in the Daily Rate. Add-ons and extra plan inclusions, special rates, promotions and deals are not included in the Daily Rate and will incur additional charges on use overseas.
2.3
When you’re in a Daily Rate Destination, you can use your Plan Minutes and Texts to call or Text any standard mobile or landline in NZ, Aussie, and the destination you’re located in (as applicable).
2.4
Calls and texts made to any destination other than mobile or landlines in NZ, Aussie, and the destination you’re located in will be charged at the applicable NZ international call or text toll rate as if you had made the call or sent the text from NZ. Current rates are set below.
2.5
Roaming in Daily Roaming Destinations will be automatically activated once your phone connects to a network in applicable destinations. For $8 Daily Roaming, the Daily Rate will be triggered and charged when you do any of the following:
- 2.5.1 make a call (including to voicemail);
- 2.5.2 receive a call (or don’t answer an incoming call that diverts to your voicemail);
- 2.5.3 send a text; or
- 2.5.4 use mobile data (including when your phone uses data when apps are operating in the background etc)
2.6
If you don’t want to trigger $8 Daily Roaming while in a $8 a Day Roaming Destination:
- 2.6.1 Keep your phone switched to flight mode;
- 2.6.2 Keep mobile roaming turned off on your phone; or
- 2.6.3 Turn your phone off entirely.
2.7
You will be charged the Daily Rate for each day you use your Mobile Phone in a $8 Daily Roaming Destination. A day is counted as 00:00 to 23:59 NZ time (NZ Time Day). Each Daily Roaming Destination and Roaming Add-On product expires at the earlier of reconnecting with our Network in NZ or 23:59 on the applicable day.
2.8
If you travel to multiple $8 Daily Roaming Destinations in an NZ Time Day (or to a $8 Daily Roaming Destination and any other overseas destination in an NZ Time Day), you will only be charged the Daily Rate once during the applicable NZ Time Day.
2.9
If your plan has a limited allocation of Minutes and Texts and you run out of your Minutes or Texts while you are roaming in a Daily Rate Destination and you continue to make calls and send texts, you will be charged at our standard NZ calling and text rates or applicable international toll rates.
2.10
Pacific Islands: When you’re in in Fiji, Cook Islands, Western Samoa, Vanuatu, Tonga and Papa New Guinea incoming calls do not activate the Daily Rate and are not included in the Daily Rate as such incoming calls are charged separately at a $1.15 per minute rate as set out on our Roaming website. It’s best for you to call your family and friends while in these destinations rather than have them call you..
2.11
Reduced maximum data speeds of 300Kbps apply in certain $8 Daily Roaming Destinations, as set out on our Roaming website.
2.12
If you’re roaming in an overseas destination other than a $8 Daily Roaming Destination, different rates will apply to you, as set out below.
3. $57 Roaming Add-On
3.1
If you’re in selected overseas destinations as set out on our Roaming website ($57 Roaming Add-On Destinations) and you would like to use mobile data in those destinations, you will need to purchase a $57 Roaming Add-On data pack.
3.2
You can only purchase a data pack for $57 Roaming Add-On Destinations, and only once you’re located in one of those destinations. When you arrive in a $57 Roaming Add-On Destination and take your Mobile Phone off flight mode, you should receive a welcome text from Electric Kiwi. To enable data roaming, purchase a data pack by following the instructions in the welcome text. If you do not purchase a data pack, you will not be able to use mobile data in that destination.
3.3
Tablet users will not receive a welcome text and will be required to insert their SIM into a SMS compatible Mobile Phone in order to purchase and activate a data pack for their connection.
3.4
A data pack is valid for 30 NZ Time Days from purchase and you will lose any unused roaming data on expiry of this time.
3.5
If you use up all of your purchased roaming data and you would like to continue to use data in a $57 Roaming Add-On Destination, you will need to purchase another data pack.
3.6
A data pack can be used in all $57 Roaming Add-On Destinations. One data pack can be used across multiple applicable destinations for as long as it is valid.
4. Calls and texts in $57 Roaming Add-On Destinations and No Data Destinations
4.1
Data roaming is not available in selected destinations as set out on our Roaming website (No Data Destinations). When you arrive in a No Data Destination and take your Mobile Phone off flight mode, you will receive a welcome text from Electric Kiwi.
4.2
If you’re in a $57 Roaming Add-On Destination or No Data Destination, you will be charged Electric Kiwis’ applicable casual roaming rates for calls and texts relating to the particular destination you are in. You can check out Electric Kiwi’s casual roaming call and text rates on our Roaming website. There is no charge for receiving texts.
4.3
Casual roaming call rates apply per minute and part minutes are rounded up to the next whole minute. Rates apply for calls to standard mobile or landlines only and exclude calls and texts to premium rate numbers and satellite phones.
5. No Service Destinations
5.1
There are no roaming services available to Electric Kiwi customers in selected overseas destinations, as set out on our Roaming website (No Service Destinations). When you are in a No Service Destination, you will not be able to use calling, text or mobile data functionality on your Mobile Phone through your Electric Kiwi account.
6. General
6.1
All roaming charges are in addition to your usual Plan charges.
6.2
All roaming charges incurred will be applied to the Account associated with your connection and will appear on the Account’s bill. Electric Kiwi will endeavour to capture all roaming charges in the subsequent Bill following the roaming activity but this will not always be possible, including where an external network provider is delayed in advising us of roaming activity and where this occurs, charges may appear on a later bill.
6.3
Roaming pricing, destinations, and service availability are all subject to change without notice at any time. Please visit www.electrickiwi.co.nz/mobile/roaming to check the latest pricing and destination inclusions that apply to you before you travel.
6.4
Electric Kiwi Roaming is only available to Electric Kiwi customers who are normally resident in NZ.
6.5
Cruise ship and in-flight roaming are not included in any Roaming daily rates or data packs and are subject to separate rates and terms as set out on our website at www.electrickiwi.co.nz/mobile/charges.
6.6
Electric Kiwi reserves the right to hard steer traffic to certain network providers and add or remove destinations included in a Daily Roaming Destination Pack at any time without notice.
6.7
Applicable Roaming Packs are subject to any maximum call time lengths that our roaming partners may apply to each call made on their network.
6.8
Roaming services are only available within the coverage of each of our Network Provider’s (2Degrees) overseas roaming partner’s networks. Our Network Provider does its best to select roaming partners that provide quality services to you but you acknowledge and agree it is not possible for network providers to provide a fault-free service at all times and we will not be responsible for any issues or service failures relating to the provision of roaming services by third party network providers (including disconnection, lack of coverage or the performance of that provider’s network).
6.9
Coverage and services may be adversely affected by radio interference, geographic or atmospheric conditions, outages, maintenance works, over-loading, faults or limitations in your Mobile Phone or the mobile phone or other device of the person with whom you are communicating, faults or other operational difficulties in ou roaming partner’s network or any other mobile telecommunications network to which that network (or our network) is connected, or other circumstances or factors not wholly in our control. This means you may not receive all of the services in all areas all of the time.
6.10
Coverage and services can also change as our roaming partners continue to manage, build, develop and improve their networks.
6.11
We reserve the right to make urgent changes to these Terms and Conditions if required by law or for security or technical reasons.
7. International call rates
7.1
These rates apply to international calls made to Standard numbers only from the destination you are located in to the following destinations while roaming on Daily Roaming (exclusions apply including Premium calls and Satellite calls):
Roaming rates
If for any reason Daily Roaming or Roaming Add-ons are not available, the following roaming rates apply for Standard numbers only (exclusions apply including Premium calls and Satellite calls).
| Zone | Make a Call | Receive a Call | Sending a Text |
|---|---|---|---|
| 1 | $0.44 NZ & AUS, $0.88 others | $0.44 | $0.91 |
| 2 | $2.44 | $0.44 | $0.91 |
| 3 | $2.44 | $1.15 | $0.91 |
| 4 | $3.39 | $1.15 | $0.91 |
| 5 | $5.05 | $1.15 | $0.91 |
| 6 | $7.39 | $1.15 | $0.91 |
Charges apply per minute. Part minutes are rounded up to the next whole minute. To a standard mobile or landline number, anywhere, anytime. Excluding calls to premium rate numbers, such as 018 or international equivalent.
International Roaming Destinations
NB: Reduced maximum speeds of 300kb per second apply in certain destinations, as indicated by the * symbol.
- Zone 1
Australia, Christmas Island
- Zone 2
United Kingdom, United States of America, US Virgin Islands
- Zone 3
Cook Islands, Fiji, Nauru, Papua New Guinea, Samoa, Tonga, Vanuatu
- Zone 4
Afghanistan, Brunei, Cambodia, Hong Kong, India (except Jammu & Kashmir), Indonesia, Japan, Korea, Laos, Macau, Malaysia, Myanmar, Mongolia, New Caledonia, Pakistan, Philippines, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
- Zone 5
Aland Islands, Albania, Anguilla*, Antigua and Barbuda*, Armenia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados*, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Botswana, British Virgin Islands*, Bulgaria, Burundi, Canada, Cayman*, Channel Islands, China, Croatia, Czech Republic, Denmark, Dominica*, Dominican Republic, Ecuador, Estonia, Finland (Aland Islands), France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada*, Hungary, Iceland, Ireland, Isle of Man, Italy, Jamaica*, Jersey, Kiribati, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Montserrat*, Mozambique, Netherlands, Nepal, Paraguay, Poland, Portugal, Rwanda, Saint Kitts and Nevis*, Saint Lucia*, Saint Pierre and Miquelon, Saint Vincent and the Grenadines*, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Timor Leste, Turks and Caicos*, Uganda, Vatican City