Service Fees

There are additional costs for specific services that are not part of your normal supply. The charges below are based on the additional cost of each service (incl. GST).

Payment fees

• Instant Payments (Credit/Debit Card or Bank Account): No surcharge
• Recurring Payment/Direct Debit:
  - Credit/Debit Card: 0.75% surcharge (excluding Stay Ahead)
  - Bank Account: No surcharge

Remote reconnection and disconnection

• Smart meter reconnection / disconnection - $25
• After hours smart meter reconnection (weekdays 9pm-7am + weekends/public holidays) - $90

On site reconnection and disconnection

• On site reconnection / disconnection - $85
• After hours on site reconnection / disconnection (weekdays 4pm-8am + weekends/public holidays) - $110
• On-site cancellation or failure to attend site visit - $75

Metering

• Site visit - $95
• Meter accuracy test - $250
• Meter config change (remote) - $25
• Meter config change (manual) - $190
• Meter relocation / replacement - $200
• Manual certified meter read - $130
• Permanent disconnection - $160

Other fees

• After Hours Premium - $120
• Rural Premium - $50
• Safety Premium - $100

Administration Fees

• Credit refund (per refund of a full or partial credit balance) - $15
• Debt recovery fee - passed on at cost from our debt collection agency