Alternate Contact Person

As part of our commitment to customer care, you can choose to nominate:

• An alternate contact person: someone we can get in touch with if we can’t reach you. We may pass on important account-related information (e.g. payment or service issues) to help ensure your power stays on. If you’d like them to have further authority — such as making payments or managing your account — we’ll need your clear permission, and we’ll record exactly what they’re allowed to do.
• A support person: someone who can help you understand or communicate with us, such as a friend, family member or support worker. Unlike an alternate contact, a support person does not replace you — we’ll still speak with you directly, but can involve them to help with the conversation if you’d like.

If you’d like to set either of these up, just jump on Live Chat and let us know.