Assistance with Choosing the Best Electricity Pricing Plan

You can contact us at any time before you join up or afterwards to discuss your options and whether you are on the right plan.

To help you decide which electricity plan might be best, you should tell us about how you use energy in your household and your past electricity consumption. When choosing pricing plans it is also important to consider any changes that might occur to your usage (e.g. a growing household) or adjustments that you are willing to make to your usage (for example moving power off-peak can reduce bills on some of our plans).

All our plans include a daily fixed charge and a usage charge based on the amount of energy you use. We currently offer a low-user and standard-user tariff, as well as different pricing plans. Following a change to regulations, the low user tariff is being phased-out by energy retailers across NZ over a 5-year period until 1 April 2027.

To help you make informed decisions, we provide:

• Information about pricing plans and options on our website.
• You can request information about your electricity consumption to make an informed decision about which pricing plan best suits your needs.
• You can also visit Powerswitch to obtain a free and independent energy comparison of pricing plans provided by us and other electricity retailers.