Frequently asked questions

Got a question? We have the answers.

Billing

  • How can I auto top-up my account balance with the Stay Ahead option?

    Stay Ahead is a smart way to manage your account balance.

    If you choose to turn Stay Ahead on, your account will top-up automatically when your balance reaches $0.00. You set the top-up amount at $50 or greater and we do the rest.

    Stay Ahead has the added benefit of zero fees (that’s right - no surcharges!) across both direct debit and credit card payments.

    Read more about our payment options including Instant Payments and our flexible weekly, fortnightly or monthly options.