Frequently asked questions

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Billing

  • What payment options are available with Electric Kiwi?

    Electric Kiwi offer two easy payment methods:

    Direct Debit. During the secure sign up process you can provide us with your nominated bank account details and we'll debit the amount of money owing from this account each fortnight or week if you select weekly billing.  As everything is done online no paper forms are required to setup the Direct Debit. We will email your bill three business days before the payment is due, and the amount will be based on your actual electricity usage. There are no additional charges to use Direct Debit; however your bank may charge you to setup a direct debit authorisation - check with your bank for more details.


    Credit/Debit Card. During the secure sign up process you can provide us with a Credit/Debit Card number and we'll debit the amount of money owing from this card each fortnight or week, if you select weekly billing.  As everything is done online no paper forms are required. We will email your bill three business days before the payment is due, and the amount will be based on your actual electricity usage. There's a 1.5% surcharge on each bill to use a Credit/Debit Card.

    Electric Kiwi allow you to select when the money leaves your account, on a weekly, fortnightly or monthly basis. You choose the billing frequency that best suits you!