Frequently asked questions

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Billing

  • What payment options are available with Electric Kiwi?

    Electric Kiwi offer two easy payment methods:

    Direct Debit. During the secure sign up process you can provide us with your nominated bank account details and we'll debit the amount of money owing from this account each fortnight or week if you select weekly billing.  As everything is done online no paper forms are required to setup the Direct Debit. We will email your bill three business days before the payment is due, and the amount will be based on your actual electricity usage. There are no additional charges to use Direct Debit; however your bank may charge you to setup a direct debit authorisation - check with your bank for more details.


    Credit/Debit Card. During the secure sign up process you can provide us with a Credit/Debit Card number and we'll debit the amount of money owing from this card each fortnight or week, if you select weekly billing.  As everything is done online no paper forms are required. We will email your bill three business days before the payment is due, and the amount will be based on your actual electricity usage. There's a 1.5% surcharge on each bill to use a Credit/Debit Card.


    Electric Kiwi also have other great features to help you budget:

    Choose when you pay. Electric Kiwi allow you to select when the money leaves your account, on a weekly, fortnightly or monthly basis. You choose the billing frequency that best suits your lifestyle. We'll schedule to take your payment on the frequency and cycle you choose. For example, if you get paid fortnightly on Wednesday, you can choose your payments to be taken every fortnight on Thursdays when the money has cleared your account.

    Stay Ahead. Turn Stay Ahead on and your account will top-up automatically when your balance reaches $0.00. You set the top-up amount at $50 or greater and we do the rest. Stay Ahead has the added benefit of zero fees (that’s right - no surcharges!) across both direct debit and credit card payments.

    Instant payments and bill alerts. You can also make instant payments to keep your account in credit, or set a bill alert and we'll notify you when your unbilled charges exceed the threshold you've set.