Emergency Caller Location Information (ECLI) service
When Electric Kiwi Mobile customers make an emergency 111 call from their mobile phone, data that could help determine the location of their phone is automatically sent by our Network Operator (2degrees) to SafetyNet Critical Communications Limited (SafetyNet) ECLI service. This is an additional location verification tool and callers will still need to try their best to provide their address or accurate location.
Location information is sent from our network to SafetyNet’s ECLI service which then provides information about your phone’s likely location to Authorised Emergency Service Providers (New Zealand Police, New Zealand Fire Service, St John and Wellington Free Ambulance). Authorised Emergency Service Providers are allowed to use this location information to help them verify where you are calling from, to assist them to respond to the emergency.
Location information can either be "handset-derived", e.g. based on the Advanced Mobile Location standard from smartphones running Google's Android operating system or Apple's iOS, or "network-derived", e.g. using GPS or cell tower information.
The Privacy Commissioner has authorised the ECLI service via Schedule 4 of the Telecommunications Information Privacy Code which was updated in 2020. You can request access to and correction of your personal information that we hold about you, or if you have a complaint regarding ECLI, by contacting us in writing Any access and/or correction requests will be dealt with in accordance with the Privacy Act 2020. Should you make an access and/or correction request, it may be appropriate for us to transfer the request to another agency.
Our Network Operator is working with SafetyNet to provide this important and potentially lifesaving service to Kiwi Mobile customers. You can find further information on this service on SafetyNet’s website:
https://www.safetynet.govt.nz/specialised-sector-support/about-location-information-services
