Service Fees
There are additional costs for specific services that are not part of your normal supply. The charges below are based on the additional cost of each service (incl. GST).
Payment fees
- Instant Payments (Credit/Debit Card or Bank Account): No surcharge
- Recurring Payment/Direct Debit:
- Credit/Debit Card: 0.75% surcharge (excluding Stay Ahead)
- Bank Account: No surcharge
Remote reconnection and disconnection
- Smart meter reconnection / disconnection - $25
- After-hours smart meter reconnection (weekdays 8.30pm-8am + weekends/public holidays) - $90
On site reconnection and disconnection
- On site reconnection / disconnection - $85
- After hours on site reconnection / disconnection (weekdays 4pm-8am + weekends/public holidays) - $110
- On-site cancellation or failure to attend site visit - $95
Reconnection fees may apply if the power at the property has been previously disconnected, regardless of whether you are a new or existing customer. Fees vary depending on the type of reconnection required (remote or on-site) and whether it's during or after business hours. Accounts on the Everyday plan are exempt from reconnection and disconnection fees. If you're unsure whether a reconnection fee applies to your property, please chat with the team and we can check for you.
Metering
- Site visit - $95
- Meter accuracy test - $250
- Meter config change (remote) - $25
- Meter config change (manual) - $190
- Meter relocation / replacement - $200
- Manual certified meter read - $130
- Permanent disconnection - $160
Other fees
- After Hours Premium - $120
- Rural Premium - $50
- Safety Premium - $100
Administration Fees
- Credit refund (per refund of a full or partial credit balance) - $15
- Debt recovery fee - passed on at cost from our debt collection agency
