3G’s on its way out — here’s the lowdown

Electric Kiwi is hooked up to the reliable 2Degrees network, which has coverage in 98.5% of the places Kiwis are based.

2Degrees, along with other providers in NZ, will be shutting down 3G services toward the end of 2025.

If you're already using 4G for voice calls (also known as VoLTE), you're all set.

Can't see VoLTE on your phone or unsure what it is? Check out the info below or text 3G to 550 to check if your phone is 4G capable.

Does this affect me?

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Will my phone still work? | How can I see or change my settings? | My phone isn't going to work when 3G is retired, what should I do?

FAQ about the 3G shutdown

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Will my phone still work?

Hopefully! Most customers using newer phones won’t be affected.

To confirm for your specific device text 3G to 550 to check if your phone is 4G capable.

What settings should I check?

If you've checked that your device is supported, and is all up to date - you can check if VoLTE is switched on in your settings.

iPhone:

For iPhone: Go to Settings > Mobile > Mobile Data Options > Voice and Data. Ensure that 5G or 4G is ticked (depending on phone capability) and that the VoLTE toggle is enabled.

For iPhone using dual SIM (e.g., eSIM and physical SIM): Go to Settings > Mobile > select the SIM you are using for voice calls (e.g., Primary) > Voice and Data. Ensure that 5G or 4G is ticked (depending on phone capability) and that the VoLTE toggle is enabled.

Android:

For Samsung: Go to Settings > Connections > Mobile networks, ensure the network mode is set to 5G or 4G auto connect (depending on phone capability) and that VoLTE calls are enabled.

For other Android devices: Go to Settings > Mobile networks > select SIM, ensure the network mode is set to 5G or 4G auto connect (depending on phone capability) and that VoLTE calls are enabled.

If the VoLTE option is not available when you check your network settings, your device likely does not support VoLTE.

My phone isn't going to work when 3G is retired, what should I do?

That sucks and we are sorry to hear that.

We are working on something special for customers affected by this. Keep an eye on your inbox where we will let you know more details on this.

What is 3G

In New Zealand, we’ve got three main mobile networks: 2degrees, Spark, and One NZ (Electric Kiwi leverages the 2degrees network). They all use tech called Radio Access Network to keep us connected. Over the years, this tech keeps getting better, which is where you hear about the different generations or 'G’s like 3G, 4G, and 5G. Right now, their networks use a mix of these and most new phones support all three. As the newer, faster networks roll out, the old ones like 2G and 3G get switched off to make room for better service.

Why is the 3G network shutting down?

The 3G network is being retired so that newer 4G and 5G mobile technologies can expand and improve across New Zealand. 3G-only phones have become far less popular, and most providers stopped selling them at least couple of years ago—or even longer.

When will the 3G network be switched off?

We leverage the 2degrees network, 2degrees (along with other networks) plans to switch off its 3G network towards the end of 2025. We’ll make sure you have all the information you need and support you if you have any questions.

What if my area only has 3G? Will I still have coverage?

A very small number of locations are currently 3G-only. 2degrees is working hard to upgrade coverage in those areas so that all customers can connect with 4G before the 3G network closes. You can check the latest coverage on this page here.

What happens if I don’t upgrade to a VoLTE device?

Unfortunately any devices that don't support VoLTE You’ll need to upgrade to a VoLTE capable device if you want to stay connected after the 3G shutdown.

Can I use 3G overseas?

Some countries, like the USA and Australia, are also shutting down their 3G networks. In Australia, all 3G networks will be off as of 28 October 2024. If your phone isn’t up-to-date, you might not be able to use voice services while roaming. To avoid any hassles, make sure your phone supports VoLTE roaming before you go.

If I have to upgrade my phone, will I need a new SIM card?

This really depends on your SIM card type and your new device model.

If you have a physical sim the answer is likely no!
If it is an eSim you may need to go through a few steps with our team to get things up and running on the new device.

If you are unsure you can hit us up on live chat so we can check it out together!

Will my medical alarm or security system still work?

If you're using medical or security alarms, they might still depend on 3G technology. If you're worried about your alarm being affected, check with your provider to make sure it's up to date and compatible with 4G.

Who do I contact if I need help?

If you have questions or need advice about your device, you can:

Reach out to our team via Live Chat
Email us at info@electrickiwi.co.nz