Outages

Your local lines company is responsible for fixing electricity outages and faults.

The quickest way to find your lines company is in your app. Go to support and the outages tab.

You can also do this in your account.

Otherwise scroll down to find your network.

Lines company unable to help?

If you have contacted your lines company, and they were not able to help, this could be because the issue is related to your property rather than the lines network.

In this case call our faults team on 0800 THE KIWI (843 5494) and select option 0.

North Island contact info

Top Energy

Mid and Far North districts

Website

0800 867 363

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Northpower

Whangarei, Dargaville, Kaipara and surrounding districts

Website

0800 10 40 40

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Vector

North Shore, Auckland and surrounding Auckland districts

Website

0508 VECTOR (832 867)

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Counties Power

Papakura, Pukekohe and surrounding Bombay districts

Website

0800 100 202

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WEL Networks

Hamilton, Raglan and surrounding Waikato districts

Website

0800 800 935

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Waipa Networks

Cambridge, Te Awamutu and surrounding districts

Website

07 870 2000 (Te Awamutu)

07 827 2000 (Cambridge)

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Unison

Rotorua, Taupo, Napier, Hastings and surrounding districts

Website

0800 2 UNISON (0800 286 476)

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Centralines

Waipukurau, Waipawa and surrounding districts

Website

0800 667 693

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Electra

Levin, Paraparaumu, Kapiti Coast and surrounding districts

Website

0800 LOSTPOWER (567 876)

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Eastland Network

Gisborne, Wairoa and the East Coast

Website

0800 206 207

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Horizon

Whakatane, Eastern Bay of Plenty and surrounding districts

Website

0800 THE KIWI (843 5494)

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PowerCo

Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts

Website

0800 THE KIWI (843 5494)

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Wellington Electricity

Wellington, The Hutt and surrounding Wellington districts

Website

0800 THE KIWI (843 5494)

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South Island contact info

Nelson Electricity

Nelson City

Website

03 5469256

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Network Tasman

Wider Nelson and Tasman areas, excluding Nelson Electricity supply area in Nelson citys

Website

0800 508 100

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Marlborough Lines

Marlborough region

Website

03 577 7007

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Mainpower

North Canterbury and Kaikoura region

Website

0508 60 70 80

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Orion

Christchurch, Rolleston, Banks Peninsula and surrounding Canterbury districts

Website

0800 THE KIWI (843 5494)

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EA Networks

Ashburton / Mid-Canterbury

Website

0800 THE KIWI (843 5494)

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Alpine Energy

South Canterbury / Timaru

Website

0800 66 11 77

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Aurora Energy

Dunedin, Mosgiel, Queenstown, Wanaka, Cromwell and surrounding districts

Website

0800 22 00 05

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Network Waitaki

North Otago / Oamaru

Website

0800 440 220

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