Your local lines company is responsible for fixing electricity outages and faults.
The quickest way to find your lines company is in your app. Go to support and the outages tab.
You can also do this in your account.
Otherwise scroll down to find your network.
Lines company unable to help?
If you have contacted your lines company, and they were not able to help, this could be because the issue is related to your property rather than the lines network.
In this case call our faults team on 0800 THE KIWI (843 5494) and select option 0.
North Island contact info
Mid and Far North districts
0800 867 363
Whangarei, Dargaville, Kaipara and surrounding districts
0800 10 40 40
North Shore, Auckland and surrounding Auckland districts
0508 VECTOR (832 867)
Papakura, Pukekohe and surrounding Bombay districts
0800 100 202
Hamilton, Raglan and surrounding Waikato districts
0800 800 935
Cambridge, Te Awamutu and surrounding districts
07 870 2000 (Te Awamutu)
07 827 2000 (Cambridge)
Rotorua, Taupo, Napier, Hastings and surrounding districts
0800 2 UNISON (0800 286 476)
Waipukurau, Waipawa and surrounding districts
0800 667 693
Levin, Paraparaumu, Kapiti Coast and surrounding districts
0800 LOSTPOWER (567 876)
Gisborne, Wairoa and the East Coast
0800 206 207
Whakatane, Eastern Bay of Plenty and surrounding districts
Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts
Wellington, The Hutt and surrounding Wellington districts
South Island contact info
Wider Nelson and Tasman areas, excluding Nelson Electricity supply area in Nelson citys
0800 508 100
03 577 7007
North Canterbury and Kaikoura region
0508 60 70 80
Christchurch, Rolleston, Banks Peninsula and surrounding Canterbury districts