Turns out Kiwis want no BS broadband – who knew?
We’ve had a great reaction since launching our broadband offers, from existing energy customers as well as those who have joined us for the first time.
Just like we have done in electricity for a while now, we’re fully committed to making broadband better for Kiwi consumers by cutting out the crap of contracts, arbitrary fees, and nonsensical notice periods that seem to be designed to discourage households from switching.
Our own research shows that contracts, exit fees and notice periods are preventing customers from switching to better deals, all of which works in the interest of the old-fashioned brands, who have a history of openly relying on confusion as their chief marketing tool. Those who have gone ahead and switched in recent years are overwhelmingly pleased they did, however, and we’ll continue to work on making the process as easy as possible, whether the big telcos are interested or not.
You get none of the BS with us, just fair prices that are charged by the day, so you will only ever pay for what you need. There’s no trousering an extra month’s fee if you need to leave us. That’s just the fairer way of doing things.
We’ll take this award as a sign that we’re on the right track. We value every customer who is with us for energy, broadband, or both, and thank them for their support.
What’s the Canstar Blue award all about?
Canstar Blue is a professional research agency that produces customer satisfaction ratings across hundreds of products and services in Australia and New Zealand. They do this by surveying a panel of consumers and asking them
about their experiences in the relevant categories. The feedback they receive is translated into the star ratings you see in the table above.
Their research is based on a representative sample of the Kiwi population, so it’s not a popularity competition but a genuine reflection of how consumers feel about their service providers. That’s why we value this award so highly.
The Canstar award adds to our recent success in picking up the NZ Compare People’s Choice Award for Power, as well as the Gold Readers Digest Quality Service Award for Energy Providers.
Canstar NZ General Manager Jose George says: “Bundling household utilities can provide notable benefits for the consumer, including value and service. However, it’s still important to choose the right provider for your needs.
“Electric Kiwi’s award win, in its first year providing broadband, is impressive. It has long rated well for electricity and consumers gave it five stars across all drivers of satisfaction, including service and cost clarity. We congratulate the team for their achievements in an extremely competitive space.”
So… wanna broadband with us?
There are lots of reasons to consider joining EK for energy, mobile or broadband. There are no contracts, exit fees or notice periods (we hate them).
Our broadband comes with daily rates, so you’ll only ever pay for what you need. You can bring your own device for broadband, or purchase/rent to own one from us.
There are three fast-speed plans to choose from. Get all the details here and jump onto live chat if you have any questions.
