Four Years Running: Electric Kiwi Wins Canstar's Most Satisfied Customers Award for Bundled Utilities

03 June 2026

Ways to save EK & You Media Industry Watch

We'll try to be modest about this. But we can't pretend we're not pretty chuffed!

Four years in a row. Electric Kiwi has taken out Canstar's Most Satisfied Customers Award for Bundled Utilities again, and in Canstar's own words, we did it in "emphatic style."

That means every year the award has been available to us, Kiwis have rated us the number one choice for power and broadband combined.

We're especially proud of this one because it's voted on by real Kiwi households.

What the Award Is and Why It Matters

Canstar is an independent research agency that surveys thousands of New Zealand households about their experiences with service providers. This isn't a popularity contest or a self-nominated award, it's based on what real customers actually think.

For the bundled utilities category, they survey households using the same provider for power and broadband, rating their experience across value for money, customer service and overall satisfaction.

This year, Electric Kiwi scored five stars across every single category. No other provider did that.

So What Are We Actually Doing Right?

Honestly, it comes down to doing the basics well and refusing to do the things that drive customers mad.

No contracts. No exit fees. No sneaky charges. Just fair, transparent pricing and plans designed to save you money.

We launched broadband, and then mobile a couple of years later, because we kept seeing the same frustrations we had tackled in electricity. Big providers rely on confusion and locking customers in instead of actually earning loyalty. We thought Kiwis deserved better, and it turns out we were right.

Four years of this award, and a few others along the way, is a pretty good sign we're on the right track. But we're not about to get comfortable.

Bundling: Worth It?

Bundling your services should simplify your life. One account, one app, one team to talk to if you need a hand. We offer power, broadband and mobile, so getting that right really counts.

Winning this award four years in a row tells us customers are genuinely happy with the full package.

We'll keep working to make all three services better. There's always more to do.

Huge thanks to everyone who took part in the survey and keeps us on our toes. We don't take it for granted.

Reckon we might be worth a look? Head to electrickiwi.co.nz. Our Sunday Saver plan gives you 12 months of free Sunday power when you bundle with broadband or mobile. No contracts, no funny business.

Four Years Running: Electric Kiwi Wins Canstar's Most Satisfied Customers Award for Bundled Utilities

What the Award Is and Why It Matters

So What Are We Actually Doing Right?

Bundling: Worth It?

Become a Sunday Saver

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