We’ve claimed the coveted crown of Canstar’s Most Satisfied Customers award for electricity!

We pride ourselves in delivering the best service to our customers – after all, our mantra is to ‘make it better’. With that, we are stoked to announce that Electric Kiwi is this year’s winner of Canstar’s Most Satisfied Customers award in the electricity category!

We’ve been upfront about wanting to make things better for all Kiwis, not just our customers. We’re not afraid to call out the big guys or the industry in general when needed. We’ll take this award as a sign that our customers believe we’re on the right track. We walk the talk and deliver a no BS approach – apparently, just how our customers like it.

You may come across the question “Who’s the best power provider?” from time to time. Some may assume it’s about the battle of the cheapest, or interpret it as a question as to who’s the most reliable. In terms of the actual power itself, no matter which company you’re with, they’re all of the same quality. Electricity all comes from the same grid – which means if you’re experiencing a blackout, chances are your neighbours who are with other electric companies are out of power too. So when you’re looking for a power company, you might as well choose a business that provides the best power plan for your household and also comes with excellent customer service!

One of the ways we are trying to ‘make it better’ is with our time-of-use plan, Movemaster. We’ve been pretty vocal about the importance and benefits of load shifting, which we think is one of the most important ways our customers can support the energy transition and help to keep power prices lower for all kiwis. The MoveMaster plan offers cheaper off-peak rates, as well as half price power overnight (11pm – 7am) so it’s ideal for households that charge EVs, use heat pumps overnight, or simply want to save money by shifting their power usage.