Contact us

Our team of friendly online experts are ready to get you sorted quickly.

There are lots of ways to contact us. Choose the best for you.

Current customers

If you are a customer, please Login to send us a support message or contact the Electric Kiwi team directly using online Live Chat.

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Live chat with an expert about your query. We're online weekdays from 8.00 AM to 10:00 PM.
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Send us a message

Message us with your query and we will sort it pronto.
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Need to talk to someone? Fill out the form and we'll call you back between 9am - 5pm weekdays.
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Read our FAQs and quickly find answers to your questions.

We've compiled the most frequently asked questions into one easily searched page. Check it out.


+ Where can Electric Kiwi supply electricity?

To find out if Electric Kiwi can supply electricity to your home, simply enter your address here.

You can always find the latest Electric Kiwi nationwide supply areas here.

+ Does anyone need access to my property to read my meter?

We don’t need access to your property to read your smart meter. Your actual usage will be sent to us each day electronically. The same as a text message.

+ What sort of savings can I get from my free Hour of Power?

The more power use you shift into your Hour of Power, the more money you'll save! See below for easy examples of what to do to reduce your power costs:

Savings examples:
4% - Do nothing different

8%- Put the washing machine or dishwasher on during your free Hour of Power a few times a week (this is the average amount Electric Kiwi customers save.)

10% - Run your washing machine and dishwasher during your free Hour of Power five times a week.

15% - Run your washing machine and dishwasher during your free Hour of Power five times a week, and take a shower during that hour.

Of course you can also save by shifting other power use into your free hour - cooking a roast, putting on your electric blanket, charging up your devices or whipping up a smoothie. Any power you use during that hour is completely free.

+ Why is Electric Kiwi call centre free?

We believe we can provide you with a more efficient service online via Live Chat, Callback and email support. After all who wants to wait in a call centre queue?

+ I can't Login to my account, who do I contact?

If you have forgotten your password, simply click the 'Forgot password?' link under the login box on the website login page or within the App and enter the email address linked to your account. Instructions to reset your password will then automatically be sent to that email address.

If you are still having trouble logging in, please email with your name, the property address connected to Electric Kiwi, and 'Login issue' in the subject line so that we can resolve the issue as quickly as possible.

Electricity Outages and Faults

Your local lines company is responsible for fixing electricity outages and faults.

The fastest way to find out when your power may be restored is to take a quick look at your local lines company's faults page. This will tell you whether the outage is part of a known issue they are working on. If you need to report an outage that is not listed on your local lines company faults page, contact phone numbers are below. Electricity outage services operate 24 hours a day, 7 days a week.

North Power

Whangarei, Dargaville, Kaipara and surrounding districts

Visit the Northpower website

Phone: 0800 10 40 40

North Shore, Auckland and surrounding Auckland districts

Visit the Vector website

Phone: 0508 VECTOR (832 867)
Counties Power

Papakura, Pukekohe and surrounding Bombay districts

Visit the Counties Power website

Phone: 0800 100 202

Hamilton, Raglan and surrounding Waikato districts

Visit the WEL Networks website

Phone: 0800 800 935

Whakatane, Eastern Bay of Plenty and surrounding districts

Visit the Horizon Energy website

Phone: 0800 THE KIWI (843 5494)

Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts

Visit the PowerCo website

Phone: 0800 THE KIWI (843 5494)

Rotorua, Taupo, Napier, Hastings and surrounding districts

Visit the Unison website

Phone: 0800 2 UNISON (0800 286 476)

Waipukurau, Waipawa and surrounding districts

Visit the Centralines website

Phone: 0800 667 693 or 06 858 7770

Levin, Paraparaumu, Kapiti coast and surrounding districts

Visit the Electra website

Phone: 0800 LOSTPOWER (567 876)

Wellington, The Hutt and surrounding Wellington districts

Visit the Wellington Electricity website

Phone: 0800 THE KIWI (843 5494)

Christchurch, Rolleston, Banks Peninsula and surrounding Canterbury districts

Visit the Orion website

Phone: 0800 THE KIWI (843 5494)

Dunedin, Mosgiel, Queenstown, Wanaka, Cromwell and surrounding districts

Visit the Aurora Energy website

Phone: 0800 22 00 05
Top Energy

Mid and Far North districts

Visit the Top Energy website

Phone: 0800 867 363
Waipa Networks

Cambridge, Te Awamutu and surrounding districts

Visit the Waipa Networks website

Phone: 07 870 2000
Eastland Network

Gisborne, Wairoa and the East Coast

Visit the Eastland Network website

Phone: 0800 206 207
Nelson Electricity

Central Nelson city area

Visit the Nelson Electricity website

Phone: 03 546 9256
Network Tasman

Wider Nelson and Tasman areas, excluding Nelson Electricity supply area in Nelson city

Visit the Network Tasman website

Phone: 0800 508 100

North Canterbury and Kaikoura region

Visit the MainPower website

Phone: 0508 60 70 80
EA Networks

Ashburton / Mid-Canterbury

Visit the EA Networks website

Phone: 0800 THE KIWI (843 5494)
Alpine Energy

South Canterbury / Timaru

Visit the Alpine Energy website

Phone: 0800 661 177
Network Waitaki

North Otago / Oamaru

Visit the Network Waitaki website

Phone: 0800 440 220
Marlborough Lines

Marlborough region

Visit the Marlborough Lines website

Phone: 03 577 7007

Electric Kiwi media enquiries

For media enquiries, please email us and we'll be in touch with you shortly.


Guaranteed Savings

Guaranteed Savings

Save in your first year with our everyday low prices. Guaranteed. No catches, just smart savings.

Why Electric Kiwi

Why Electric Kiwi

We're using smart technology to bring Kiwis guaranteed savings and low electricity prices every day.