Contact us

Our team of friendly online experts are ready to get you sorted quickly.

There are lots of ways to contact us. Choose the best for you.

Current customers

If you are a customer, please Login to send us a support message or contact the Electric Kiwi team directly using online Live Chat.

Live chat with us

Live chat with an expert about your query. We're online weekdays from 8.00 AM to 10:00 PM.
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Send us a message

Message us with your query and we will sort it pronto.
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Request a callback

Need to talk to someone? Fill out the form and we'll call you back between 9am - 5pm weekdays.
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Read our FAQs and quickly find answers to your questions.

We've compiled the most frequently asked questions into one easily searched page. Check it out.

SEE ALL FAQs

+ Where can Electric Kiwi supply electricity?

To find out if Electric Kiwi can supply electricity to your home, simply enter your address here.

You can always find the latest Electric Kiwi nationwide supply areas here.

JOIN NOW

+ Does anyone need access to my property to read my meter?

We don’t need access to your property to read your smart meter. Your actual usage will be sent to us each day electronically. The same as a text message.

+ What sort of savings can I get from my free Hour of Power?

The more power use you shift into your Hour of Power, the more money you'll save! See below for easy examples of what to do to reduce your power costs:

Savings examples:
4% - Do nothing different

8%- Put the washing machine or dishwasher on during your free Hour of Power a few times a week (this is the average amount Electric Kiwi customers save.)

10% - Run your washing machine and dishwasher during your free Hour of Power five times a week.

15% - Run your washing machine and dishwasher during your free Hour of Power five times a week, and take a shower during that hour.

Of course you can also save by shifting other power use into your free hour - cooking a roast, putting on your electric blanket, charging up your devices or whipping up a smoothie. Any power you use during that hour is completely free.

+ Why is Electric Kiwi call centre free?

We believe we can provide you with a more efficient service online via Live Chat, Callback and email support. After all who wants to wait in a call centre queue?

+ I can't Login to my account, who do I contact?

If you have forgotten your password, simply click the 'Forgot password?' link under the login box on the website login page or within the App and enter the email address linked to your account. Instructions to reset your password will then automatically be sent to that email address.

If you are still having trouble logging in, please email info@electrickiwi.co.nz with your name, the property address connected to Electric Kiwi, and 'Login issue' in the subject line so that we can resolve the issue as quickly as possible.

Electricity Outages and Faults

Your local lines company is responsible for fixing electricity outages and faults.

The fastest way to find out when your power may be restored is to take a quick look at your local lines company's faults page. This will tell you whether the outage is part of a known issue they are working on. If you need to report an outage that is not listed on your local lines company faults page, contact phone numbers are below. Electricity outage services operate 24 hours a day, 7 days a week.