Find your answer fast

Our FAQs cover the most common questions about power, broadband and mobile

Consumer Care

Here at Electric Kiwi, we are committed to delivering great customer service.

We were born out of a mission to do things better. We treat our customers with fairness, transparency and provide proactive support.

Find out more about our approach to consumer care.

Outages & faults

Things gone a bit pear shaped? Click the option below to get back up and running!

Power

Broadband

Mobile

Still need a hand?

Our NZ based team are on live chat weekdays 8am to 8pm, Saturdays 10am to 6pm and Sundays 10am to 2pm.

Or give AI Assist a go and you might get sorted even faster.

Other contact options

Send a message

Send us a message with your query and we will get back by email.

Facebook

You can send us a message on Facebook

Request a callback

If you would prefer to talk on the phone, let us know and we'll get back to you between 9am-5pm on weekdays.