Sweet As Fibre Terms/Offer Summary
Below are the terms that apply to our Sweet As Fibre Broadband Plan. Check out our full terms at electrickiwi.co.nz/legal/broadband.
By signing up to this plan you agree to these plan terms (including any updates).
Sweet As Fibre is one of our Fibre Broadband plans.
Pricing for the broadband plans currently offered by Electric Kiwi are available at electrickiwi.co.nz/broadband.
All prices quoted in these terms are inclusive of GST.
Service Overview
Service Description
Sweet As Fibre Broadband is a standalone broadband service for personal customers.
Availability
Electric Kiwi Broadband is available throughout New Zealand. If your property has fibre installed, there is a pretty good chance we can supply you.
Service Charge
| Plan | Charge | Period | Data allowance |
|---|---|---|---|
| Sweet As Fibre | $3.42 | per day | Unlimited |
Prices include GST and exclude any discounts. As your data is unlimited, there are no extra data charges. For current pricing, see electrickiwi.co.nz/broadband.
Average Monthly Price*
| Plan | Average Monthly Price |
|---|---|
| Sweet As Fibre | $104 per month |
*Average monthly price assumes a 30.42-day month.
Average peak-time speeds
| Plan | Download | Upload |
|---|---|---|
| Sweet As Fibre | 878Mbps | 499Mbps |
Prices are current as at May 2026 and are subject to change. To see current pricing please see electrickiwi.co.nz/broadband.
Average download/upload speeds with compatible modem at busy times in line with the latest Commerce Commission MBNZ report and our internal data (for the Sweet Fibre plan).
Experienced speeds may be higher or lower than this, for more info see electrickiwi.co.nz/broadband/speeds.
Additional data charges
Not Applicable
Set Up Charges
Electric Kiwi can provide you with a modem if needed. Alternatively, you can choose to use your own modem if it is compatible. Full details of the three options can be found below:
- Buy
You can purchase outright for $185 on your first bill. - Rent
Rent to own a modem for $0.20 per day (925 days). Once you have paid off the $185 cost of the modem, it’s yours to keep!
If you leave before then, you can choose to pay for the remaining amount via your final bill and keep your modem, or send it back to us at no extra cost.
If you choose to return the modem, you will have 30 days to do so once we have provided you the courier bag before the outstanding balance will be applied to your account. - BYOD
You can use your own device that works on our [network] - see our BYOD page for more info.
Service Overview
Performance
Broadband performance can be affected by many factors and the broadband speeds you experience could be different.
For more information about this visit electrickiwi.co.nz/broadband/speeds.
Access Type
Your access type on this plan would be Fibre. For further information on access types and speeds, see the NZ Telecommunications Forum website.
Other Info
Minimum Contract Period
Sweet As Fibre Broadband has no minimum fixed term.
Early Termination Fee
Not applicable.
Notice period
Not applicable.
Other Requirements
Not applicable.
Traffic Management
We may use traffic prioritisation policies for our plans at any time to improve the overall performance amongst our customers.
For more information on this, see our full Broadband Terms and conditions.
Service Restrictions
Not applicable.
Fair Use Policy
Our Fair Use Policy has been developed by reference to average customer profiles and estimated customer usage of our services. From time to time, we and/or our network providers may monitor usage patterns.
For a full breakdown see the Fair Use Policy set out at the end of our Broadband Terms and conditions.Effects on other services
Your Fibre broadband service requires mains power to operate. If power is not available (e.g. during a power outage), your broadband, and any services which run over it, may stop working unless you have battery backup in your home
You should check with the provider of any existing essential services such as security alarms, medical alarms and EFTPOS to make sure they will operate with this fibre (UFB) broadband service.
Note that our Sweet As Fibre Broadband service does not include a landline phone connection.
Complaints
Information about our complaints process is set out at clause 12 of our Broadband Terms and conditions.
If for any reason you are not happy with any aspect of the products or services we provide you, we'd love the opportunity to put things right. Please reach out to us using the details below:
Contact Info
All of this information, and more, is also available at electrickiwi.co.nz/support. The best way to contact us is via live chat
Electric Kiwi is a member of the Telecommunication Dispute Resolution (TDR) Scheme.
Visit the TDR website at tdr.org.nz.
