A month on us
Electric Kiwi Broadband is available for properties where fibre is currently installed.
If that’s you, grab one month of free broadband on us.
Fast or faster?
Unlimited data on all plans.
Sweet Fibre $2.65/day (incl GST) average peak-time speed 300Mbps down & 100Mbps up.
Sweet As Fibre $2.95/day (incl GST) average peak-time speed 800Mbps down & 500Mbps up.
Actual speeds may vary.
One account, no fuss
Add broadband in minutes, and get both power and broadband on one convenient bill.
No contracts or notice periods
We don’t believe in contracts or break fees, and that goes for broadband too.
Why pay for extra days you don’t use? With us, if you move or switch, your charges stop the day you leave.
No more being charged a month in advance.
Unlike other providers, your first bill will only be for the days you’ve used so far.
Pay weekly, fortnightly or monthly - just like you do for your power.
Already have a router?
Join with your own eligible router for an even faster switch to Electric Kiwi Broadband.
Perfect if you're a bit of a techie and currently own a compatible high-end modem.
If you’re not currently with Electric Kiwi, just hit join, enter a few details and we’ll handle the rest. If you’re already an Electric Kiwi customer for power, log into your online account to add broadband in minutes.
You’ll need to provide us with a few basic details about your property and which plan you’d like to sign up for. It’s quick, easy and your broadband will be changed over within a few days. Just make sure to check you’re not locked into any contracts with your current provider.
Electric Kiwi Broadband is available throughout New Zealand. If you can join Electric Kiwi for power and your property has fibre installed, there is a pretty good chance we can supply you. Check in with the team on live chat and they’ll be able to let you know for sure.
At this stage we can only supply properties that have fibre already installed. Broadband Map is a great way to find out if fibre is available where you are and kick off the installation process.
We offer a “naked” broadband service without a landline included.
It shouldn’t do, but it always pays to make sure. Once you’ve signed up, drop your alarm provider a line. They will be able to get it all sorted.
Nope! We already offer the best rates we can up front, so no “discounts” for signing up for both power and broadband - just our sharpest prices right off the bat.
We try to keep everything as straightforward as possible with two simple plans for broadband, both with an easy-to-understand daily charge. For more info you can check our full T’s and C’s.
Your broadband bill will be sent by email as part of your invoice for power. It will simply include a line or two for your internet charges.
To keep our prices low, bills can only be received via email to the email address specified for your account. It also has the added bonus of saving a few trees!
Sweet Fibre is perfect for smaller households, or if you just casually use your internet for browsing, checking emails and the odd show on Netflix. If you’re a heavy user or live in a house full of movie buffs or people who download a lot, Sweet As Fibre is your best bet.
Sweet Fibre has average peak-time speeds of 300Mbps download and 100Mbps upload, at a charge of $2.65 per day. Sweet As Fibre with average peak-time speeds of 800Mbps down and 500Mbps up, at a charge of $2.95 per day. Both of these plans have unlimited data, with a single daily charge.
Check out our page on broadband speeds for more details on where the average comes from and what affects your broadband speeds.
All new Electric Kiwi Broadband customers who require a modem will be sent either a Netcomm NF18MESH router, or a Netgear Orbi RBR350 . If you’d like to bring your own router, see our BYOD page for more details.
We only supply properties with fibre already installed, so can’t help with the installation side of things. This may change in future though, so keep your eyes peeled!
That’s right. Fortunately, signing up for power abd broadband at the same time is super easy. Just join online in minutes.
You can. It should be super easy if your router is eligible and will usually connect automatically. We’d recommend confirming that the modem you want to use is compatible before getting started. If it is, you should be up and running within a few minutes.
You’ll want to make sure it supports DHCP authentication and VLAN tagging (this info will be available in the modem documentation or via the manufacturer if you’re not sure).
Keep in mind we may not be able to help with any issues if you use your own router - there are too many out there to support all of them! Try getting in touch with the manufacturer if you need a hand with your specific modem.
4G wireless modems from Skinny, Spark or Vodafone unfortunately won’t work with Electric Kiwi broadband.
Any modem from BigPipe or Skinny, or a Fritzbox from 2Degrees will need to be manually configured.
If your router is compatible and isn't connecting automatically, you’ll need to update the configuration of your modem with the settings below.
For a manual set up, make sure the modem is configured with these settings:
WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
VLAN ID (802.1Q): 10
802.1P (Priority): 0
IP Version: IPv4 or IPv6
MTU Size: 1492 or 1500
There's a bit more in the way of info on our BYOD page.
The complimentary router we send out has pretty good coverage, but if you think you’ll need an extender to boost your signal, let the team on chat know. Rather than an old fashioned extender, we’ll provide you with a mesh Wi-Fi unit. Mesh Wi-Fi uses multiple nodes to create a single, seamless Wi-Fi network.
There is an extra charge of $100 for a mesh Wi-Fi unit, and it will be sent to you by courier ASAP. The charge will appear on your Electric Kiwi bill. Depending on which router you currently have, take a look at our dedicated mesh unit set up guide for either Netcomm or Orbi for more details.
This isn't something we offer, so make sure you're not locked into a contract before signing up with us!
We’re partnering with Vocus to deliver our broadband services because they know the ropes and we think they’re the best option.
If you’re on a DSL or a 4G Wireless connection and sign up with us for fibre - we’ll organise getting the new connection set up. Keep in mind though, you’ll need to speak with your current provider regarding cancellation of your DSL/4G service.
We have partnered with RouteThis to offer a great app that helps you pinpoint any network or connectivity issues and get them sorted quickly. The app scans your network for problems, then provides you with easy step-by-step instructions for suggested fixes. If you have any trouble, you can simply get in touch on live chat and our team can jump in and help.
To check if there is a widespread issue head over to the Chorus website.
There’s no notice period to close your broadband account with us, but you’re welcome to tell us in advance if you want to. Otherwise, just hit us up on live chat and we’ll get it sorted that day.
At Electric Kiwi, we don't have data caps or throttle your connection based on usage. There's some handy information on broadband speeds (and how to get the most out of your connection) on our broadband speeds page.
Check out our broadband speeds page for more information on what might be slowing down your connection. If you're still not having any luck, feel free to reach out to the team on live chat.
Unfortunately not. Electric Kiwi Broadband is bundled, so it’s only for customers who also have a power account with us. If you find a new power provider you’ll also need to find a new broadband provider.
If your broadband account start date is before the day your electricity account begins, you may see the first few days of fibre charges showing as a separate charge. Don’t worry though! This will only affect your first invoice, and you’ll still only be charged for the days you use.