As we all continue to deal with the impacts of COVID-19, Electric Kiwi is committed to ongoing support for our customers throughout this time.
We know that the current situation may be causing disruption or concerns. If you are having difficulty with your electricity account as a result of COVID-19, please feel free to reach out to us for assistance.
We're still online
As a digital retailer, the team here at Electric Kiwi can work from home - so we are well prepared to help our customers throughout any alert level.
If you have any questions for us, please jump on live chat 8am – 10pm business days and 10am - 8pm weekends.
Make the most of your Hour of Power
If you are at home you might be using a bit more power than usual. We encourage you to take advantage of your free Hour of Power. Remember the off-peak time slots are between 9am - 5pm and 9pm - 7am every day.
For hints on how to make the most of your free hour see our blog article on mastering your hour of power.
Another benefit of Electric Kiwi that might be helpful during this time is our flexible billing.
You can set your bills to be weekly, fortnightly or monthly in the App or My account, and you can also pay in advance with our Stay Ahead option.
What support is available?
Current customers who are experiencing financial difficulties due to the impacts COVID-19 can access a variety of assistance options.
The Citizens Advice Bureau is a great place to start. This organisation offers free advice on the assistance you could be entitled to and who can help.The government has also launched additional support through Work and Income. It's worth noting that some of their support options do not require you to be a client with them.
We are closely monitoring the situation so we can help our customers to access the available assistance.