Authorised Persons, Support Persons and Alternate Contact

If you require support, you can add an authorised person, support person or alternate contact to your account. This should be someone you trust. A summary of these different support roles appears below.

Type of Contact How can this person assist you? Can Electric Kiwi disclose your account information to this person? Can this contact person make changes to your account?
Authorised Person An authorised person can help manage your account and/or make decisions for you in relation to your account. Yes. Consider first whether you trust someone to have this access. Yes – An authorised person can do most things with your account. However, they cannot do some things, for example, opening or closing an account in your name.
Support Person You may appoint one or more support person/s to assist you with any help you may need (such as language support or payment issues). This could be a family member, friend, or social agency. They may also help a medically dependent consumer living at your address. Yes – but only if you are present in the communication and agree with any steps taken. Yes – but only if you are present in the communication and agree with any steps taken.
Alternate Contact This enables important information to be communicated if you are unreachable. No No – An alternate contact cannot act on your behalf, they can only pass on information.

Please contact us to discuss these options or to remove or change any contact. Any person appointed must agree to act.