Joining Electric Kiwi
Hour of Power
Electric Kiwi Services
- I'm not happy, who should I contact?
- Why is Electric Kiwi call centre free?
- What if I have a general enquiry?
- I'm not a customer yet, how can I contact Electric Kiwi?
- How does Live Chat work?
- I can't Login to my account, who do I contact?
- I have bottle or mains gas with my existing power company, can I still switch?
- What if I don't receive Electric Kiwi emails?
- What payment options are available with Electric Kiwi?
- How often will Electric Kiwi send a bill, and where will it be sent to?
- Why is my bill higher than last month?
- I have a billing query, how should I contact Electric Kiwi?
- I need a copy of my last bill but can’t find it in my email, what should I do?
- Does Electric Kiwi offer smooth pay?
- How can I make instant payments to keep my account in credit?
- What is a smart meter?
- Will Electric Kiwi ever estimate my electricity usage?
- Does anyone need access to my property to read my meter?
- Why does Electric Kiwi only take customers with smart meters?
- I don’t have a smart meter but want to be an Electric Kiwi customer, what can I do?
- How do I know whether I have a smart meter?
Rates and Pricing
- How can Electric Kiwi offer cheaper electricity?
- How much does Electric Kiwi electricity cost?
- Do Electric Kiwi rates include or exclude GST?
- Will my electricity pricing change?
- Why does Electric Kiwi charge $4.99 to my credit/debit card or bank account as soon as I switch?
- Why does Electric Kiwi charge an additional fee to use credit/debit card, but not for direct debit?
- Are there additional costs if I request Electric Kiwi to do something special?
- Will I continue to receive my lines company dividend or discount if I switch to Electric Kiwi?
- I'm currently on a controlled plan - will this change when I sign up to Electric Kiwi?
- Why doesn't Electric Kiwi have separate day and night rates?
- Why doesn't Electric Kiwi separate out the Electricity Authority Levy in its rates?
- Does Electric Kiwi offer a prompt payment discount?
- What plans do Electric Kiwi offer?
- How do I know Electric Kiwi electricity will be cheaper?
- Many big power companies raised prices on 1st April 2017, are Electric Kiwi?
- Low or standard user - which one should I choose?
- Where does Electric Kiwi get electricity from?
- Is Electric Kiwi’s electricity any different?
- What happens if I generate my own electricity at home, can I be an Electric Kiwi customer?
- Does Electric Kiwi buy back electricity generated on my premises?
- Are there precautions I should take around the house to protect from electricity fluctuations?
- I'm planning a new smart meter installation for my house, and I am not an existing Electric Kiwi customer. Can I join Electric Kiwi?