Current Promotional Terms and Conditions
Electric Kiwi is currently running these promotions.
1. Promotional special terms – Guaranteed savings
Effective from 20 August 2021
These special terms apply to any of our customers who became Electric Kiwi customers while this promotion is live (Guaranteed Customers).
Please refer to here for special terms applying to customers became Electric Kiwi customers between 20 August 2020 and 19 August 2021.
To be eligible for Guaranteed Savings for a property, you must provide us with a Prior Bill, the Prior Bill must:
- Be either for the same property address or the same account name
- Be dated within 60 days of the date Electric Kiwi first starts billing you for electricity used
- For a period covering no less than 7 days
- Showing the same Low or Standard User plan configuration
- Be for a comparable fixed rate plan, we are unable to provide guaranteed savings against spot (wholesale) price plans
- Provided within 30 days of the date that Electric Kiwi first starts billing you for electricity used.
If you are a Guaranteed Customer we guarantee that you will save a minimum of $1 during your first continuous year as our customer at the same property (the Guaranteed Period) compared to the cost you would have paid for electricity during that period based on your Prior Bill calculated by us in accordance with clause 1.3.
Your Prior Bill will take into account whether you are a standard or low user. If your previous retailer gave you an invoice discount (including prompt payment discounts), we will include your discount in our calculations, but we do not include any discounts provided for bundled or alternative services including but not limited to dual fuel or broadband discounts. If your previous retailer changes pricing during the Guaranteed Period, we may allocate an adjustment to the Prior Bill to reflect the change by your previous retailer.
If the Prior Bill provided to us by a Guaranteed Customer has multiple consumption (per kWh) rates, we will calculate a single benchmark consumption rate for that Guaranteed Customer based on the consumption weighted averages of these rates.
The Benchmark Pricing Plan calculated by us will include all Electricity Authority levies passed through to the Guaranteed Customer by their previous retailer.
If you are a Guaranteed Customer, we will communicate to you, via the My Account section of our website and via our Mobile App the savings you have made at that point in time during the Guaranteed Period for your electricity consumption by switching to Electric Kiwi, compared to your Prior Bill.
If you are a Guaranteed Customer, at the end of the Guaranteed Period, your savings (when compared to your applicable Prior Bill) are less than $1, we will, subject to clause 1.8, credit your account with the difference between your actual savings and $1. Guaranteed Savings account credit is non-transferable and not redeemable for cash.
We will not be required to make any payments under clause 1.7 if:
- we reasonably believe that the rates shown on your Prior Bill are not genuine; or
- at the end of the Guaranteed Period, your account is overdue by 30 days or more.
The Guarantee does not apply if you cease to be our customer during the Guaranteed Period.
2. Promotional special terms – Refer-a-friend
Effective from 1 August 2019
These special terms apply to our customers who complete a Refer-a-friend join application or send a Refer-a-friend referral link.
Completing the Refer-a-friend join application or sending a Refer-a-friend referral link is deemed acceptance of these special terms.
The Refer-a-friend account credit is available to any customer (Referring Customer) with an active account and no overdue debt owing to us at the time the referral is sent.
The new customer referred to us (Referred Customer) must complete the Refer-a-friend join application and the sign up process via a unique website link made available to each Referring Customer. A Referred Customer can only be referred once.
The Refer-a-friend account credit will be applied as a single credit 30 days after the Referred Customer's switch to us is complete. Both the Referring Customer and the Referred Customer must be an active customer of ours 30 days after the Referred Customer's switch to us is complete for the account credits to be applied.
From time to time, we may place limits on the number of customers a Referring Customer may refer in a particular period.
Account credits can only be used to offset invoiced charges and are not transferable or redeemable for cash.
Any remaining account credit available at account closure will be forfeited.
If a Customer closes their account with us and re-joins within 12 months, the Refer-a-friend account credit will not be available.
If a Referred Customer closes their account with us within 3 months of joining, the Referred Customer will have their account credit reclaimed by us and we reserve the right to reclaim the Referring Customer's account credit.
We retain the right to determine whether a Refer-a-friend is genuine and valid at our sole discretion. Any Refer-a-friend links that have been published on a public forum will be deemed invalid. If a Refer-a-friend is deemed to be invalid, we can cancel the account credit at any time.
We abide by the Unsolicited Electronic Messages Act 2007 and any Customer must not use Refer-a-friend to engage in spamming activities.
The Refer-a-friend unique website link may be distributed by the Referring Customer to his or her friends. However, the Refer-a-friend unique website link must not be used in paid advertising, in any form, by the Referring Customer.