Frequently asked questions

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Rates and Pricing

  • Why does Electric Kiwi charge an additional fee to use credit/debit card, but not for direct debit?

    Unfortunately credit/debit card companies charge us a whopping fee for each transaction. To keep our electricity prices low, credit/debit card payment incurs a 1.5% surcharge on top of your bill. We recommend Direct Debit as there is no additional surcharge.