Frequently asked questions
Unfortunately credit/debit card companies charge us a whopping fee for each transaction. To keep our electricity prices low, credit/debit card payment incurs a 1.5% surcharge on top of your bill. We recommend Direct Debit as there is no additional surcharge.
Forgot your password? Click on ''Forgot your password'' to be emailed a secure link for password reset. Alternatively, send us an email at info@electrickiwi.co.nz and we can help you out.
You are one small step away from logging into your account. One of our awesome customer service team is double checking your details and will be in touch with you via email very shortly. In the meantime if you have any queries please feel free to drop us a line via email or Live Chat. Thanks!
We're sorry, that email address does not match any in our database. If you do not remember the email address you signed up with, please contact our awesome customer service team at info@electrickiwi.co.nz.
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Your Electric Kiwi account does not have a property connected right now. If you'd like to connect a property to your account simply contact us and we'll get you sorted.
Whoops! We just tried to find your connection address in the National Electricity Registry but it looks like their system is not responding for some technical reason. You're best to try again shortly, or send us a note and we'll help get you sorted. Thanks!