Frequently asked questions

Got a question? We have the answers.

Smart Meters

  • Will Electric Kiwi ever estimate my electricity usage?

    Electric Kiwi collects your daily electricity usage information straight from your smart meter, so most of the time we’ll never need to estimate your electricity usage. This means your bill will always be accurate and you’ll never pay for more than what you actually used.

    On a rare occasion, there may be a communication failure between the smart meter at your property and the centralised location where we retrieve your usage data. In the unlikely event we can't retrieve the data by the time you are due to be invoiced, we calculate an estimate using a method approved by the New Zealand Electricity Authority.

    If you wish to find out more about estimates, please email us at